Q&A comment

How can I buy a ps5 console directly from sony

Playstation #1971716
As stated at playstation.com, Sony offered customers to pre-order a PS5 console on the company website.
Unfortunately, Sony does not provide any information about if the company sells the console now. Please contact the Sony customer care team for assistance:
  • by phone at (800) 345-**** (toll-free within the United States and Canada);
  • via the company's social networks.

Support is provided Monday - Friday: 8:00AM - 7:00PM PT.
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Q&A comment

How do I do the dice verification?

Roblox #1971715
According to the comments posted at reddit.com and at devforum.roblox.com, a lot of players are getting annoyed with the Roblox verification system.
To complete the verification, you should pick the dice pair with the same icon facing up.
Unfortunately, Roblox does not provide any other information about how to do the dice verification on the company website. Please contact the Roblox customer care team for assistance. You may reach out to them:
    • via the company's social networks.

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    Q&A comment

    Will I lose my coins and frre spins on reset day

    Playtika #1971508
    According to the Playtika official rules, the coins and spins can be used during the applicable promotion period.
    To get more information about if you lose your coins and free spins on reset day, please contact the Playtika customer care team:
    • via the company's social networks.

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    Q&A comment

    Can you please make the Fortnite game allowable to play on Amazon kindle fire?.Thanks!

    Epic Games #1971507
    As stated in the 'Can you play Fortnite on amazon fire tablet?' article posted at medium.com, you should be able to install the Fortnite games on the Fire tablet through the Google Play store.
    To get more information about how to install the Fortnite games on the Fire tablet, please contact the Epic Games customer care team via the support form at epicgames.com/help/en-US/contact-us.
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    Q&A comment

    Can I redeem a card that has not been used

    Steam Card Delivery #1971506
    According to the comments posted in the Steam community, if you cannot read the code on your gift card, you should contact the Steam Card Delivery customer care team:
    • via the company's social networks.
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    Q&A comment

    How can I add new card to pay if all 3 sections are full ?

    Playstation #1971505
    According to the PlayStation help section, you should be able to remove unnecessary payment methods first. To do this, please follow these steps:
    • sign in to PlayStation Store;
    • select your Online ID > Payment Management;
    • select a payment method;
    • select Delete.
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    Q&A comment

    How to get my number changed on my ps4 account.

    Playstation #1971504
    According to the PlayStation support section, to change the registered mobile number you should follow these steps:
    • go to Account Management on a connected device;
    • select the Security tab;
    • select Edit next to 2-Step Verification Status;
    • select Deactivate;
    • select Activate 2SV with your new device.

    If you can't sign in on any devices, you should recover your account. Please contact the PlayStation customer care team via the support form at playstation.com/en-us/support/contact-us/. You will need to provide ID (username) and sign-in ID (email address).
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    Q&A comment

    How to get missing numbers

    Roblox #1971503
    According to the comments posted at askmefast.com, if you cannot read the redeem code from your Roblox gift card, you should follow these steps:
    • contact Roblox support team via the game and provide the card images and receipt images;
    • take your gift card to the store, so they can scan it and reveal the missing numbers.
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    Q&A comment

    I am not able to login to my account and service also not able to login my account what should i doo?

    Supercell #1971502
    According to the Supercell support section, if you lost access to your game account that is connected to Supercell ID, you should follow these steps:
    • figure out with which email you created your Supercell ID;
    • enter the in-game Settings;
    • tap on 'Disconnected';
    • tap on 'Login'.
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    Q&A comment

    how do I get my account back

    Playstation #1967094
    The best solution to resolve your issues is by contacting Playstation customer service. You can reach them via online support form.
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    Q&A comment

    Why wont my monthly robux come?

    Roblox #1967092
    According to Roblox FAQs Premium memberships award the stipend once every month. You can contact Roblox customer service via online support form in case you have problems with receiving robux.
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    Q&A comment

    How to change my email with out verification

    Epic Games #1967091
    According to quora.com there is my name and then there is my email. EVEN when your email is not verified you can press the blue edit button next to the email, and change it. If your email IS verified then I believe that you will need the code. If it’s not when you change it they will send a verification that you did this to the NEW email that you put into that spot.
    You can also contact Epic Games customer service for assistance via email at fortnitehelp.epicgames.com.
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    Q&A comment

    How can I get my game data back

    Playstation #1967090
    To restore your lost PS4 hard drive games you should:
    1. Go to "Settings" > click "Application Saved Data Management".
    2. Tab "Saved Data in Online Storage" > "Download to System Storage".
    3. Select and check relative games that you saved in Online Storage > click "Download".
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    Q&A comment

    Can you lift my ban now?

    Playstation #1967089
    If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, check to see if you are still signed in on a web browser, PS5, or PS4. If you are still signed in, you can change your registered mobile number and regain access.
    If you can't sing in from any device you will need assistance recovering your account. Contact Playstation customer support with your online ID (username) and sign-in ID (email address).
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    Q&A comment

    How do I find out how long I'm suspended

    Playstation #1967088
    According to Playstation FAQs you can access your account once your temporary suspension ends. You can see how long is left by checking the email notification from PlayStation Safety. If you have not received a notification, please contact Playstation customer support for further information.
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    Q&A comment

    Is there a possibility to return my zynga poker account?

    Zynga #1964047
    According to Zynga FAQs if the rules are not complied with, the players may be prevented from entering the game or their scores may be deleted. These blocking actions for users are implemented indefinitely. Therefore, a blocked user will not be able to login to the game again. Please, contact Zynga customer support for details at support.zynga.com.
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    Q&A comment

    Can i find my account?

    BLIZZARD #1964044
    If you think your Blizzard account has been hacked, follow the steps below to regain access to your account and prevent future compromises. Secure your computer to avoid being hacked again after you've regained access. Once you've secured your computer, submit a ticket to Blizzard customer service to recover your account.
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    Q&A comment

    How can i get my money back from unauthorized charges?

    Phantomefx #1964042
    If you see any unauthorized charges in your account you should immediately contact Phantomefx customer service. You may try to reach out to Phantom EFX Customer Service via their social networks. You can also write to PhantomEFX 900 Techonology Pkwy Ste 300 Cedar Falls, IA 50613 USA.
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    1 reply
    Jackquest V
    #1964305
    Well I've tried to contact with the information on so called wesite but just rings guess I'll try to write thanks
    Q&A comment

    Why is it ok for people to use profanity towards me but it's a problem when I use it back

    Playstation #1963492
    You might have been reported by the player. You can also report the players for inappropriate behavior:
    • Open the player's profile.
    • Press the Options button on your controller.
    • Select "Report."
    • Choose "Something in Profile."
    • Select the reason you're reporting the player, and then follow the instructions to complete the report and submit it to Sony.
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    Q&A comment

    My son deleted his purchases in a game. Is there a way to reset?

    Roblox #1963490
    According to devforum.roblox.com it is currently impossible to own a deleted item again, if it is offsale, too expensive, etc. When you delete the item you had, you can't get it back it anymore, unless you buy it again.
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    Q&A comment

    How can i recover my account

    Epic Games #1963489

    If your account was reset unexpectedly to Level 1, and you’re missing purchases and progress, your console account was likely disconnected from your Epic Games account. To reconnect your console account and resolve the issue:
    • Sign in to console account and register your Epic Games account.
    • Verify your email address.
    • Disconnect your console account from the account with no data .
    • Connect/link your console account to the desired Epic account.

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    Q&A comment

    My ps4 account is on a different ps4 as prime how can I get it off when I dont have the other console

    Playstation #1963488

    Unfortunately there isn't any information about your issue. It is better to contact Playstation customer support by phone at 800 345-****.
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    Q&A comment

    Can i get costum matches pls i love fortnite

    Epic Games #1963487
    In order to get a Fortnite private match you should:
    • Navigate to the “Choose Game Mode” screen at the bottom right.
    • Select the “Custom Match” button located at the bottom right of the screen.
    • Enter the password provided from the tournament organizer.
    • Select "Play" and wait for the match to begin.
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    Q&A comment

    How can I get a refund

    Playstation #1963486
    According to PlayStation refund policy after purchasing the games or add-ons through PlayStation Store, you have 14 days from purchase to request a refund to your payment method on PlayStation Network. To request a refund for Games, DLC, Add-ons content, please contact PlayStation support via live chat option.
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    Q&A comment

    how do I get my big fish history purchase to my new email address & password?

    Big Fish Games #1963485
    Most sign in problems happen when the wrong email address or password is used to sign in. Make sure you're using the correct account information, or try requesting a new password.
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    Q&A comment

    My psn was cancelled and wanna know why

    Playstation #1962932
    If you think there is a mistake with your psn cancellation it is better to contact Playstation customer service. The easiest way to contact them is via live chat option on their website.
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    Q&A comment

    How can I get my refund back

    Playstation #1962931
    According to PlayStation refund policy after purchasing the games or add-ons through PlayStation Store, you have 14 days from purchase to request a refund to your payment method on PlayStation Network.
    If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty.
    To request a refund for Games, DLC, Add-ons content, please contact PlayStation support via live chat option.
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    Q&A comment

    How can I get my account back?

    Playstation #1958235
    According to the comments posted at quora.com, to get your account back you should contact the PlayStation customer care and provide the serial number of the PlayStation the account was made on. You can find this number on the side or bottom of your console.
    As soon as they verify the serial number, they should change the email to a new one of your choice along with a new password.
    You may reach out to PlayStation via the support form at playstation.com/en-us/support/contact-us.
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    Q&A comment

    How can someone fouly harass me for months then get MY account blocked on Thanksgiving

    Playstation #1958234
    According to the PlayStation help section, every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. All suspensions are final.
    To get more information about your suspension, please contact the PlayStation customer care team via the support form at playstation.com/en-us/support/contact-us.
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    Q&A comment

    How did I get banned

    Playstation #1958233
    According to the PlayStation help section, if the account or console has been suspended from PSN, you should receive an email explaining why you’ve been suspended and how long it will last. All suspensions are final and cannot be appealed unless:
    • you have been suspended for an account debt;
    • if your account was permanently suspended due to an inappropriate online ID, you may be eligible to appeal the suspension.

    To get more information about how you got banned, please contact the PlayStation customer care team via the support form at playstation.com/en-us/support/contact-us.
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    Q&A comment

    How do I get my Rolblox account back?

    Roblox #1958232
    According to the Roblox help section, if you are experiencing any difficulties logging in the Roblox account, please try the following solutions:
    • make sure that your device's date and time are set correctly;
    • open a web browser, like Chrome, Safari, Edge, Firefox, and go to roblox.com/ to log into your account.

    If your Robux are not visible or you can't click any options on the Home Screen, please follow these steps:
    • log out of your account and log back in;
    • clear your device's cookies.
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    Q&A comment

    Is it possible to retrieve an account that has been stolen? Or can you be refunded for the skins that were bought and stolen?

    Epic Games #1958230
    According to the Epic Games help section, if anyone has gained access into your Fortnite Account and already changed your password, you can follow these steps:
    • select 'Forgot Your Password?' on the 'Sign In' page;
    • enter the email address you most recently associated with your account;
    • check the inbox of that email address for an email containing instructions on how to reset your password;
    • follow the instructions for changing your password.

    If you do not receive an email with instructions for changing password, please contact Epic Games for help:
    • go to epicgames.com/site/customer-service;
    • select 'Epic Account';
    • select 'Contact Us';
    • make sure the first drop-down menu of the contact form is set on 'Epic Accounts';
    • fill out the rest of the contact form with the necessary information concerning your case;
    • be sure the email address you enter is one you have access to;
    • describe your inquiry as 'Hacked Account / Unauthorized Purchase' in the last drop-down menu;
    • Select 'Submit'.
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    Q&A comment

    How do I get my account back

    Steam #1958229
    According to the Steam support section, to recover your stolen account you should contact the Steam support team. You will need to provide the following information:
    • proof of account ownership;
    • any possible Steam Account login names;
    • any possible email addresses used on the account.

    You can reach out to the Steam support team via the support form at support.steampowered.com.
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    Q&A comment

    How and Can I place a preorder for PlayStation 5?

    Playstation #1951198
    To make a pre-order to PlayStation 5 you should receive the invitation. Selection is based on previous interests and PlayStation activities. If you are selected, the company will contact you via email before pre-orders start. If you do not receive an email, you were not selected.
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    Q&A comment

    How can I get a code on my steam cards I mistakenly scratch the cards and some numbers are unread

    Steam #1951196
    If a Steam Wallet code has been damaged or is otherwise unreadable, please contact Steam Support with a photo of the code attached to the ticket.
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    Q&A comment

    How can I get Refund for a Aircraft

    Rockstar Games #1951195
    According to Rockstar Games refund policy digital game purchases may be refunded within 14 days of purchase at the discretion of the retailer. No Digital Game or bundle purchases will be refunded if (a) the transaction included physical goods, virtual Currency, virtual goods or any other non-refundable item or (b) there is more than two hours of playtime collectively associated with the games in the transaction (including free or bonus games). All decisions whether to refund a digital game transaction are solely in the discretion of the retailer.
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    1 reply
    Anonymous
    #1958200
    GTA v human verification problem
    Q&A comment

    Why I cant connect my Microsoft account un Minecraft Dungeons

    Mojang #1951194
    According to Microsoft FAQs your issue is a common problem among other users. They recommend trying to clear your cache, clear your history.
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    Q&A comment

    How can i get back my robux back?

    Roblox #1951189
    According to Roblox help page compromised accounts are eligible for a one-time recovery of inventory lost, or their approximate value. Note that Roblox does not have a feature that allows them to revert an individual account to a previous state, but they still work to recover what they can. For more information and to get the process started, contact Customer Service.
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    Q&A comment

    I got hacked can you please give m stuff back?

    Epic Games #1951180
    According to Epic Games if you think your account was compromised and you no longer have access to your Epic Games account, please contact Player Support for assistance restoring your account.
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    Q&A comment

    Why is my car disappeared

    Rockstar Games #1948307
    According to Rockstar Games FAQs when exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved. If you still believe you have experienced a loss of progress, please submit a request for support
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    Q&A comment

    How can I get a refund

    Playstation #1948305
    According to PlayStation refund policy after purchasing the games or add-ons through PlayStation Store, you have 14 days from purchase to request a refund to your payment method on PlayStation Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty. To request a refund for Games, DLC, Add-ons content, please contact PlayStation support via live chat option.
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    1 reply
    Kalesha Wch
    #1950377
    Regardless, it’s still unauthorized charges. FTC states “you can not charge consumers for products or services that they did not authorize”
    Q&A comment

    Why am I not receiving my shark card cash?

    Rockstar Games #1948304

    Open the PlayStation Store on your console, select the option "Redeem codes" in the menu and enter your code. You can also redeem via the Rockstar Social Club website or by using the main menu in the game. If this doesn't help, contact Rockstar Games support via email at support@***.com.
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    Q&A comment

    I want to know why my account has been deleted

    Roblox #1948301

    Your question about account deletion is quite specific. You should contact Roblox customer support to understand the reasons and ask for renewal of your account. You can reach them by phone at (888) 858-****.
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    Q&A comment

    My daughter bought V bucks without permission with my debit card. Can I get a refund ?

    Epic Games #1948300
    According to Epic Games refund policy you should:
    • sign in to your Epic Games account,
    • click on Transactions (also called Payment History),
    • find the game you would like to refund,
    • click to expand the order and to see Playtime,
    • click the Request Refund button,
    • click Confirm Refund.
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    Q&A comment

    How do I change my minecraft gamertag?

    Mojang #1948299
    According to Minecraft FAQs users who have a Mojang account (the default account type for all accounts registered after November 2012) can change their username for free at account.mojang.com/me by clicking the (Change) link next to your profile name.
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    Q&A comment

    How come it wont let me play Madden 21?

    EA Sports #1948298
    According to EA Sports help page if you can't access your account, try resetting your EA Account password. This will help in most cases. If you still have the problem contact EA Sports customer service via their online support form.
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    Q&A comment

    When is fornite moble coming back and I unban damiendeshawn910

    Epic Games #1948294
    Fortnite itself won't be allowed back on the App Store amidst the legal drama. With the trial not commencing until May 3, 2021, the battle royale won't be back until next year at the earliest.
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    Q&A comment

    How can I reset my psn password

    Playstation #1944757
    According to PlayStation Support, if you have access to a PS4 that you have activated as your 'Primary PS4', you can reset your password in a couple of clicks — all you need is access to your PSN Sign-in ID (email address):
    • From the PS4 home screen, go to Settings > Account Management > Sign In;
    • On the sign-in screen, press (triangle button) and select Next to send a password reset email to the Sign-in ID (email address) shown on this screen;
    • Click the link in the email and enter a new password.

    Please check out detailed information on how to reset your PSN password depending upon different circumstances at playstation.com/en-gb/get-help/help-library/my-account/login-details-and-verification/ps4-forgot-psn-password.
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    Q&A comment

    Can u plz plz bring fortnite back out on the app story thank you

    Epic Games #1944756
    According to the information stated at techcrunch.com, the California judge in the legal skirmish between Epic Games and Apple has denied Epic’s request that Apple be forced to reinstate Fortnite in the App Store but did affirm that Apple cannot take action against the Epic Games developer accounts used to bring Unreal Engine developers access to Apple devices.
    For further assistance please contact Epic Games Customer Service by phone at (919) 854-**** or via the company social media networks.
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    Q&A comment

    How can I redeem ps4 gift card code if it's scratch off

    Playstation #1944755
    According to PlayStation Support, if your PlayStation code is damaged, you may try to retrieve it.

    If your voucher is printed on a store receipt, please contact the retailer to recover the code.
    If you have a PlayStationStore or PlayStation Plus card, you should contact the company. You may be asked to provide pictures of the store receipt of both sides of the voucher.
    If you lost your PlayStation code, the company will not be able to retrieve it. If your PlayStation code has already been redeemed, please check your transaction history of each account associated with your PlayStation4 system. You will see the voucher code redeemed under the transaction details.
    If you redeemed a game code, you may need to go to your PS4 library to download the content.
    If the code has not been redeemed on your account(s), you should contact PlayStation Customer Support. You will be asked to provide a picture of the store receipt of both sides of the voucher.
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