Q&A comment

How can I cancel a reservation

Groupon #1991218
According to Groupon Customer Support, to determine whether you can cancel your booking, check the cancellation policy in Deal’s fine print. If your deal is eligible, please follow the steps below:
  • Head to My Groupons;
  • Select the option to Manage your booking next to your Groupon;
  • Select the option to cancel your reservation below the calendar;
  • Click Save.
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Q&A comment

Can you please let me know why I am still waiting for my order

Groupon #1991217
According to Groupon Support, if the order is shipped with tracking information and it does not show delivery within a reasonable timeframe after the estimated delivery date, the merchant will be held liable and the order will be refunded.
As stated at ship24.com/, for local deliveries in the United States, it will take from 5 to 10 days to arrive at your home if you pay the standard services from the couriers.
For further assistance please contact Groupon Customer Service at marketplace.groupon.com/support/login.
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Q&A comment

How can I exchange expired Groupon into Groupon bucks

Groupon #1991216
According to the “What to Do With Your Expired Groupon Deals” article posted at moneycrashers.com, under the terms of Groupon’s Trade-In Program, you can trade in certain Groupon vouchers for Groupon Bucks up to two weeks after they expire.
When you trade in an expired voucher, your Groupon Bucks payment is equal to the amount you originally paid for the traded-in voucher – the voucher’s face value. You have 24 hours to use them to purchase a new voucher or vouchers.
If you don’t make any purchases with your Groupon Bucks within 24 hours, you forfeit your Bucks and the face value of your expired voucher is restored.
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Q&A comment

Can the bank linking process go through if the robinhood account is not fully setup?

Robinhood #1990892
Unfortunately, the Robinhood FAQ page does not provide any information on if it is possible to link your account if the Robinhood account is not fully setup.

To link a major bank in your iOS or Android app:
  • Tap the Account icon in the bottom right corner;
  • Tap Transfers;
  • Tap Linked Accounts;
  • Tap Add New Account;
  • Choose your bank from the list of major banks, or use the search bar to search for your bank;
  • Enter your online banking username and password;
  • Choose which account you'd like to link.

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Q&A comment

How to get back my investment

Binance #1990890
Unfortunately, binance.com doesn’t provide any information on how you can get back your investment. However, you may always contact Binance Support and ask for assistance with your issue. You may try to reach out to the Binance Support team by submitting your request on the company website or using their website-based chat service.
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Q&A comment

Has ANYONE ever heard from Robinhood & got a resolution?

Robinhood #1990889
According to Robinhood Support, to figure out how to sign in to your Robinhood account on a new device, you’ll need to follow directions depending on whether you had Two-Factor Authentication (2FA) enabled on your old device.
If you don’t have your old phone and don’t have 2FA enabled:
  • In the app or on the web, enter your username and password;
  • You’ll receive a code via SMS to the phone number they have on file for you;
  • Enter the code when prompted.

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact the Robinhood support team directly using the Contact us form on the company website.
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Q&A comment

Why my card is blocked?

Revolut #1990850
According to the Revolut help section, they can block the cards due to either a breach of their terms and conditions or as part of their security checks.
To get more information about your card, please contact the Revolut customer care team via the support form in your Revolut app.
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Q&A comment

I have been unable to top up my account for two days. Can you advise if you have a problem

Revolut #1990849
Unfortunately, Revolut does not provide any information about possible reasons why you cannot enter your account on the company website. Please contact the Revolut customer care team for assistance:
  • via the live chat at revolut.com/contact-us;
  • via the company's social networks.
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Q&A comment

Can I please speak to someone?

Moneygram #1990848

According to the MoneyGram contact us page, you should be able to speak to the MoneyGram customer care agent by phone at 1-80*-***-****. You can also try to reach out to MoneyGram via the support form at global.moneygram.com/en/contact-us-sf or via the company's social networks.
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Q&A comment

How do I remove my daily limit

Chime Bank #1990671
According to Chime Bank FAQs you can withdraw up to $500 per day at any ATM. However, there is a $2.50 fee every time you make a withdrawal from an ATM outside the MoneyPass and VPA networks. Additionally, the out-of-network ATM provider may charge you an additional fee at their discretion.
Maintain a good balance in your Chime bank account and keep receiving money through direct deposit. If you do so, automatically, your spending limit will increase.
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Q&A comment

And when I get my bank card will they be my money on it

GoBank #1990669

According to GoBank FAQs in order to have money on your card you should go to any ATM and put money on your card by yourself. For further details contact GoBank customer service. You can reach them by phone at (888) 288-****.
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Q&A comment

How do I report a lost card

Metabank #1990668

According to Metabank FAQs if you lost your card you should contact Metabank customer service. You can call them at 866-550-**** or email by completing the "Contact Us" form.
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Q&A comment

How can I file dispute when I have a lot of transactions

GoBank #1990667
The first thing you should do if you see any unauthorized transaction is to contact GoBank customer service. You can reach them by phone at (888) 288-****. You should also report the incident to your local police station.
Once you have reported the fraudulent transaction, make sure that you log into your account and select the "dispute a charge" option that is located at the top of your transaction list. The transaction dispute form will take a few seconds to load.
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Q&A comment

Why is it saying I can’t get an account when I try it says I can’t get one for security reasons

Chime Bank #1990666

According to reddit.com problem with registering in Chime Bank is common among other users. Try contacting Chime Bank customer service for details by phone at 844-244-**** Monday through Friday: 6 am to 10 pm Central Standard Time (CST), Saturday and Sunday: 7 am to 9 pm CST.
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Q&A comment

Has square recently experienced a breach of customers payment information

Square #1989732
Unfortunately, square.com does not provide any information about hacking attacks. Please contact Square Support and ask for assistance with your issue. You may reach out to them:
  • via their website-based live chat;
  • by submitting your request at squareup.com/help/us/en/contact?panel=78B70C49D991;
  • via the company social media.
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Q&A comment

How can I verification my identity?

Binance #1989731
According to Binance Support, to verify your identity you should:
  • Log in to your Binance account;
  • Click the [Identification] button on the personal information tab;
  • Click the [Verify] button beside “Personal Details” under the Identity Verification section;
  • Choose your country/region and click [Start];
  • In the next screen, please input the information as requested and click the [Submit & Continue] button;
  • Choose the issuing country/region and select the ID type (passport, driver’s license or identity card);
  • Next, you will need to perform facial verification.
  • Please avoid wearing hats or glasses and using filters. Also, make sure there is enough lighting. When you are ready, click [Begin Verification];
  • You will receive the result at your email address within 1-3 business days.
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Q&A comment

Why my buying power and investment is not showing app ?.

Robinhood #1989730
According to Robinhood Support, you should see all of your buying power in one place in the app or on Robinhood Web. You can view your available buying power in your mobile app:
  • Tap the Account icon in the upper left corner. You can view your buying power here;
  • For a comprehensive overview, tap Account.

For further assistance please contact Robinhood Support using the Contact Us form on the company website.
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Q&A comment

I canceled my order why they still charging me??

Affirm #1989729
According to Affirm Help, if you’re still being billed for a returned item, you should still make any payments that come due, to avoid late payments. It’s normal to still get payment reminders while you’re waiting for a return to process. Merchants can take up to 21 days, and sometimes even longer, to process a return, so Affirm can’t update your Affirm account until the merchant does their part.
When the return is fully processed, Affirm will refund the entire purchase amount of the items you returned, minus any interest you’ve paid.
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Q&A comment

How I get my refund?

GCash #1989721
According to the GCash help section, they should be able to accommodate wrong send reversal requests if the receiver is not a GCash user or if only one digit is wrong and if the wrong receiver has not used or withdrawn the money.
To request a refund, you should submit a ticket at help.gcash.com/hc/en-us/requests/new?ticket_form_id=360000****13. You will need to provide the following details:
  • send money - wrong recipient;
  • details of your concern;
  • your name;
  • your mobile number;
  • date and time of the transaction;
  • mobile number you accidentally sent money to;
  • mobile number you were supposed to send money to;
  • amount sent;
  • reference ID or trace ID (from your SMS);
  • screenshots of the transaction (optional).

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Q&A comment

How do I get my card back I know last 4 digits

Cash App #1989720
According to the Cash App help section, you should report lost or stolen card immediately:
  • tap the Cash Card tab;
  • tap the image of your Cash Card;
  • select Report Card Lost or Stolen;
  • follow the steps.
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Q&A comment

Do i get my money back?

Earnin #1989719
According to the Earnin help section, you should be able to initiate a withdrawal from your savings Tip Jar at any time, for any reason. You should be able to withdraw $1-$2000 from your savings Tip Jar.
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Q&A comment

How do I activate my paypal account?

PayPal #1989718
According to the PayPal support section, when activating your PayPal account you should receive a confirmation email. To add a bank account to your PayPal account, you should follow these steps:
  • log in to your PayPal account;
  • click Profile at the top of the page;
  • click Bank Accounts under Financial Information;
  • click Add Bank and enter your information.

After you’ve linked a bank account to your PayPal account, you should confirm it following these steps:
  • log in to your PayPal account;
  • click Profile at the top of the page;
  • click Bank Accounts in the Financial Information column;
  • click Confirm.
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Q&A comment

How can i get a refund

PayMaya #1989716
According to the PayMaya help section, to request a refund you should contact the merchant. A refund should be credited back to your PayMaya account.
To get more information about your merchant, please contact the PayMaya customer care team via the support form at cares.paymaya.com/s/contactsupport.
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Q&A comment

My money debited .how can I get

PhonePe #1989715
According to the comments posted at quora.com, to check the history of your transactions, please follow these steps:
  • open PhonePe app;
  • tap on History in the below section;
  • select months on which you want to check transaction history;
  • apply.

Unfortunately, PhonePe does not provide any information about why your money may disappear on the company website. Please contact the PhonePe customer care team for assistance:
  • via the support form at phonepe.com/contact-us;
  • via the company's social networks.
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Q&A comment

What is a PayPal key card

PayPal #1989714
PayPal Key is a virtual card. You should be able to use it anywhere cards are accepted online. Please find more information about the PayPal Key card at paypal.com/us/smarthelp/article/what-is-paypal-key-and-where-can-i-use-it-faq4240.
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Q&A comment

How can a fee charged to my debit card be prevented when money is send to me!

Cash App #1989713
According to the Cash App help section, instant deposits are subject to a 1.5% fee. According to the comments posted at reddit.com, for business payments, the customer is charged 2.75%.
To get more information about your transactions, please contact the Cash App customer care team:
  • via the support form in your app.

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Q&A comment

How can I talk to somebody ?

Indigo Card #1989712

According to the Indigo Card faq section, if your credit card was sent to the wrong address, you should contact the Indigo Card lost/stolen department immediately at 1-88*-***-****. They are available 24 hours a day, seven days a week.
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Q&A comment

How can I get my money

Green Dot Corporation #1989711
Unfortunately, Green Dot does not provide any information about how you can get your stimulus check deposited into the wrong account on the company website. Please contact the Green Dot customer care team for assistance. You may reach out to them:
  • via the company's social networks.
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Q&A comment

How do I get my money back

Binance #1989416
Unfortunately, there are no details regarding lost funds on binance.com. However, you may always contact Binance Support and provide them with full details regarding your issue. Please try to reach out to them via the company social media networking or via their website-based option.
According to the information posted on reddit.com, you should also file a police report with your local authorities. If losses incurred as a result of a personal security issue, it’s unlikely Binance will reimburse.
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2 replies
Anonymous
#2017238
{ I- 781 81 З ббO8 } Contact binance Direct Help desk for any issue you have in your account. { I- 781 81 З ббO8 } Contact binance Direct Help desk for any issue you have in your account. { I- 781 81 З ббO8 } Contact binance Direct Help desk for any issue you have in your account. { I- 781 81 З ббO8 } Contact binance Direct Help desk for any issue you have in your account.
Q&A comment

My wallet is empty today all of a sudden. What is going in ?

Binance #1989415
Unfortunately, binance.com does not provide any information about lost funds. Please contact Binance Support and ask them for assistance. You may reach out to Binance Support via their web-site based option or via the company social media networks.
According to the information posted by a user on reddit.com, you may file a police report with your local authorities, as you were likely already advised in your support ticket. It is not realistic to expect Binance, or any exchange, to reimburse you for losses incurred as a result of a personal security issue.
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Q&A comment

When will I get my refund

Square #1989414
According to Square Support Center, Square’s full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to the customer's card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to the customer's account. In total it can take 4-14 business days for customers to receive their refund.
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Q&A comment

Why my application has not approved?

Robinhood #1989412
According to Robinhood Support, it takes from 5 to 7 days to review the materials and open your account.
For further assistance please contact Robinhood Support using a Contact Us form on the company website.
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Q&A comment

When I can trade

Robinhood #1989411
According to Robinhood Support, you are prevented from making day trades in the instances listed below:
  • Pattern Day Trader (less than $25,000);
  • Pattern Day Trader Flagged (over $25,000) and Crypto Orders;
  • Active Day Trade Call;
  • Uncovered Day Trade Call;
  • Pattern Day Trading Restrictions.

If you declare yourself as a control person for a company, you are typically blocked from trading that stock.
Restrictions may be placed on your account for other reasons, including
  • Transfer Reversals;
  • Incorrect or Outdated Information;
  • Fraud Inquiries;
  • Account Levies.

To remove a restriction, you should contact Robinhood Support using a Contact Us form on the company website.
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Q&A comment

How do I report a fraud

Green Dot Corporation #1989159

According to the Green Dot help section, you should be able to report fraud at secure.greendot.com/customersupport/report-fraud. You should also be able to dispute a Green Dot transaction by calling them at (866) 795-****.
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Q&A comment

How do I activate my card it’s not doing it for me

Pockit #1989158
According to the Pockit help section, to activate a Pockit card you should follow these steps. the Pockit app:
  • log in to your Pockit app;
  • enter the last 4 digits of your Pockit card number;
  • enter your date of birth;
  • it should be ready to use within 30 minutes.

Web account:
  • log in to your Pockit web account at app.pockit.com/authentication/login/;
  • enter the last 4 digits of your Pockit card number;
  • enter your date of birth;
  • it should be ready to use within 30 minutes.
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Q&A comment

When will global cash card platform be up and running again

Global Cash Card #1989157

Unfortunately, Global Cash Card does not provide any information about why they can decline the cards with a positive balance on the company website. Please contact their customer care team for assistance. You may reach out to them by phone at +1 94*-***-****.
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Q&A comment

When I will get my £800

Pockit #1989156
According to the Pockit support section, the payments should be reflected on your available balance in the Pockit app or your web account within 30 minutes. To check your Pockit balance, please follow these steps.
Pockit app:
  • log in to your Pockit app;
  • view balance;
  • tap to refresh your balance.

Web account:
  • log in to your Pockit web account at app.pockit.com/authentication/login;
  • view balance.

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Q&A comment

How can I get it fixed?

Indigo Card #1989155

Unfortunately, Indigo Card does not provide any information about how to fix the card if it has been hacked on the company website. However, according to the Indigo Card faq section, if you have any issues with your card, you should contact the Indigo Card customer care team by phone at 1-86*-***-****.
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Q&A comment

Can you help me sign in?

Chase Bank #1989146
You should be able to sign in to your Chase account at chase.com/personal/for-you-login. If you do not remember your Chase account username or password, you should be able to reset them by clicking the 'Forgot username/password?' link in the sign-in form. You will need to prove your identity and provide some personal information.
If you still have any issues with signing into your account, please contact the Chase Bank customer care team:
  • via the company's social networks.

Support is provided:
  • Monday – Friday: 7AM – 11PM ET;
  • Saturday – Sunday: 10AM – 7PM ET.

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Q&A comment

Why was a 100 dollar hold put on card?

Metabank #1989144
Unfortunately, Metabank does not provide any information about why they keep your money for 7 days on the company website. Please contact the Metabank customer care team for assistance:
  • by phone at (866) 550-**** (toll-free number within the United States);
  • via the company's social networks.
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Q&A comment

What are the hours of operation

GoBank #1989143
According to the comments posted at reddit.com, once you report that you lost your card, it may take up to 2 weeks to get a new card.
To get more information about the status of your request, please contact the GoBank customer care team:
  • by phone at (888) 288-**** (toll-free number within the United States);
  • via the company's social networks.

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Q&A comment

How do I get the address to have my credit union pay my bill iff

Synchrony Bank #1989142
Unfortunately, Synchrony Bank does not provide any information about what address and number to use to make a transition on the company website. Please contact the Synchrony Bank customer care team for assistance. You may reach out to them:
  • by phone at (866) 226-**** (toll-free number within the United States);
  • via the support form at synchronybank.com;
  • via the company's social networks.
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Q&A comment

When will my account be unsuspended

Chime Bank #1989022
Unfortunately, Chime Bank does not provide any information about why they suspend accounts on the company website. According to the comments posted at reddit.com, once your account is suspended, you should contact the Chome Bank customer care team for assistance. They may ask you to provide documents to unsuspend your account. You should be able to reach out to Chime Bank:
  • via the company's social networks.

Support is provided:
  • Monday - Friday: 6AM - 10PM CST;
  • Saturday and Sunday: 7AM - 9PM CST.
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Q&A comment

How can I unblock my account

Metabank #1989020
According to the Metabank help section, you could be locked out of the system after three failed login attempts. To unlock the account, please contact the Metabank customer care team via the support form at metabank.com. You may be asked for the following information to confirm your identity:
  • social security number;
  • user ID;
  • full name;
  • details of your last deposit;
  • your online banking security question.
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Q&A comment

How are you helping me

Optima Tax Relief #1988317
Unfortunately, Optima Tax Relief does not provide any information about if they can calculate your returns on the company website. Please contact the Optima Tax Relief customer care team for assistance. You should be able to reach out to them:
  • by phone at (800) 536-**** (toll-free number within the United States);
  • via the company's social networks.
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Q&A comment

Why is my state return being mailed

Jackson Hewitt #1988316
As stated at jacksonhewitt.com, refunds can be deposited into your bank account or you can receive a check in the mail. To get more information about your refunds, please contact the Jackson Hewitt customer care team:
  • via the company's social networks;
  • by mail to
    Jackson Hewitt Inc. 501 N. Cattlemen Road, Suite 300 Sarasota, Florida 34232 United States.
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Q&A comment

Our load is closed at loancare, it was paid off 12/5/2020 Where is my check for Dec pmt and Jan pmt

LoanCare #1988141

Unfortunately we cannot contact LoanCare customer service on your behalf. You should reach them by yourself and request the information about your loan and payments. You can call them at (800) 919-****.
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Q&A comment

How do I get a members insurance card

United Healthcare #1988139
When you sign up for health insurance, your health plan will send a member identification (ID) card to you and your covered family members. Your member ID card (or health plan ID card) is proof that you have health insurance. Health care providers use the information from your member ID card to confirm they are part of your plan’s network and to bill your health plan for your care.
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Q&A comment

How to change Medicare directive by DPOA

Medicare #1988138

Your request is rather specific. It is better to contact Medicare customer service about original DPOA documents. You can reach them by phone at (800) 633-****.
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Q&A comment

Where's my payment

InboxDollars #1988137
According to Inboxdollars FAQs members can request payment from the Request Payment link found on the their account page. If you requested a payment and haven't received the payment to redeem or the check once processed, then please check your payment processing date (located on your Activity page) to be sure processing of the payment had occurred. You can also contact Inboxdollars customer service via live chat.
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