New Reviewer

DOORDASH - Dropped The “Whole” Ball

Long story short, Ordered via app one night for 2 nurses and a physician working over night & saving lives; food never came but according to them was picked up; got a DoorDash credit immediately for food total & a few dollars courtesy; got a confirmation email apologizing for this happening and confirming the total of the refund; the next day the credit had been adjusted, meaning they deducted it; called DoorDash asking why; was completely disrespected by Brian, Ann, and one other caller the second day which consisted of 3 calls, one that never called back after telling me to wait by the phone, and no readjustment or reason for deducting money from my credit on the account FOR their driver committing petty theft (picked the food up & didn’t come); was told by Brian that it was “unacceptable” for them to honor the amount of the credit in the email at this time and try and figure out why it was changed because they weren’t going to “give me anymore credit”; wil be reporting to the BBB; there’s always something missing from the order & this mishap has pushed me over the edge because it could have easily been resolved, but their business practices are disgusting & it escalated to total disrespect
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ID
#1425683 Review #1425683 is a subjective opinion of poster.
Location
Oakbrook, Kentucky
Service
Doordash Delivery Service
Reason of review
Order processing issue