Quintina S

Direct Energy - Terrible Company

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I asked for power to be turned on the same day. They made me pay $100 then after 2, hours it wasn't on so I contacted another company and my power was on without having to pay a fee.

I told them I no longer wanted their service because it took too long to turn on and asked for a refund. The representative said they had to connect power then turn it off for me to get a refund. They turned it on but I called the other power company to make sure that I was switched back. As soon as Direct Energy was turned off I was sent a bill for $21.

I then called to ask for my refund of $100 and they said the money is non-refundable. They are theives and robbers.

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Loss:
$121
Cons:
  • Rude call center personal
  • Direct energy fraud

Preferred solution: Full refund

User's recommendation: Do not connect power with them