Profile Info
Direct Energy - Terrible Company
I asked for power to be turned on the same day. They made me pay $100 then after 2, hours it wasn't on so I contacted another company and my power was on without having to pay a fee.
I told them I no longer wanted their service because it took too long to turn on and asked for a refund. The representative said they had to connect power then turn it off for me to get a refund. They turned it on but I called the other power company to make sure that I was switched back. As soon as Direct Energy was turned off I was sent a bill for $21.
I then called to ask for my refund of $100 and they said the money is non-refundable. They are theives and robbers.
- Rude call center personal
- Direct energy fraud
Preferred solution: Full refund
User's recommendation: Do not connect power with them
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