Marc P Hkt

Zales - Terrible warranty communication

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I purchased a ring for my wife, the lady that sold me the ring also convinced me to purchase the extra warranty that would cover anything with the ring that lost or damaged. On February 27,2022 my wife brought the ring in cause of a lost diamond, fixed no problem l. The other day the garnet fell out brings it back and they state the garnet is not covered. This is complete BS, I purchased the warranty to cover all problems. I will never return as a customer and will never recommend them to anyone. I've spent a lot of money at Zales and recommended them to many but NEVER AGAIN
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Cons:
  • Bad company to do business with

Preferred solution: Let the company propose a solution

User's recommendation: Never purchase anything from them, poor communication and terrible warranty plans