JILL E Wwn
map-marker Forney, Texas

West Shore Home - Unfinished Shower

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West Shore Home - Unfinished Shower
West Shore Home - Unfinished Shower - Image 2
West Shore Home - Unfinished Shower - Image 3
West Shore Home - Unfinished Shower - Image 4
We called West Shore and scheduled them to come and remove our bathtub and install a walk in shower. We were impressed by the "day" turn around because we wanted to get it done and not have an unfinished shower. They didn't caulk all the way around the shower on the top- luckily I found this or water damage may have occurred. As soon as they left I noticed the trim around the shower was of poor workmanship and "Gerry-rigged" (see pics below). I immediately called them and said we were not happy with the finish due to the amount of money were were spending....it should at least look nice and not like a trailer park trim job. We called and someone came out to "finish" the job but he didn't have the correct materials. We understand there are shortages...he left it unfinished. I called twice and emailed once stating our shower was not finished. No one called back. Called again and selected "one" stating I wanted a shower installed thinking they would give priorities to these calls and someone answered. I finally got ahold of someone and the tech stated in the notes that we "refused the work". That was it. Not..."Need to come back with proper materials to finish the work". We could not believe this! Poor systems and customer service! They are coming back and I will update the pictures. If you choses them.....inspect everything!
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Cons:
  • Total lack of customer communication

Preferred solution: Deliver product or service ordered

User's recommendation: INSPECT EVERYTHING!

2 comments
Guest

That's a *** job.

Guest

ALso see www.bbb.org, 82 complaints

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