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Upstep - Not what is advertised

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them being Custom. They were as narrow as the insoles you buy in the store. Two of my toes didn't even come close to touching the insole. I had to email them to get any interaction. I told them who I was my order number and they couldn't get my name correct. When I insisted on my money back they tried to talk me into getting another pair of insoles. Finally, they agreed and sent me through email a postage-paid return label with the wrong name and address I had to tell them my name and address to get the correct return label. I am in No way satisfied with this product. I believe they are one size fits all product. They tell you they are custom. Besides for what they charge is outrageous. On the shipping label the insoles are only worth $45.00. A pair.
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ID
#1415587 Review #1415587 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Cons
  • Could not get my name correct
Reason of review
Poor customer service