Cathryn S Rro

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| map-marker Tallahassee, Florida

Coast Dental - Ripped off

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Updated by user Apr 26, 2022

No follow up results from Coast Dental or Better Business Bureau

Updated by user Mar 26, 2022

Never got my dentures. They would've covered under my insurance.

Got billed for virtual dentist and sanitizing of space. Sent to collections and placed on my credit report

Original review Mar 26, 2022
Went to Coast Dental for dentures because my regular dentist does not do partials. T They said I had Gingivitis and a deep cleaning was needed.

I told them my dentist had cleaned my teeth the month before. They had a virtual dentist visit ($200+) that was not a covered service under my insurance. They did not inform me of any financial obligation on me. They did services I thought was in the procedure for me to get my partial.

The insurance paid for services that were covered. I tried to negotiate with them for months. Spoke to several people. The office manager said she would speak with her supervisor and to call her back on Tuesday.

Never was able to speak again. Called and left messages, she never called back.

I filed a complaint with BBB and Coast Dental took the money to cover the uncovered services and sent bill to collection agency. They have not called or followed up with me or BBB, or at least I have not heard from either.
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Pros:
  • Friendly staff
Cons:
  • Do what they want to do then bill you for unrequested services

Preferred solution: I wanted to do my part so others know. BBB follow up. The government agency that oversees this form of business needs to regulate this one.

User's recommendation: Find another dentist...don't go there