New Reviewer

Sterling Mccall Restoration Center - Left without transportation

10/01/18_I drove and dropped my truck with Sterling McCall Restoration Center working. No oil leaks, vibration of wheel, or codes. 10/31/18_Repairs were completed. Pick-up truck and stopping. Called SMRC and spoke with Steve. R. He had truck towed back to them. 11/01/18_My husband went back to find out what was going on. Steve stated there was no oil in the truck and the seal was bad. Untrue. From 11/01/18 thru 11/09/18, my truck was with them. The insurance company were disputing it was not cause doing the accident. Art Vitek had the truck transferred to SMAC. 11/13/18 thru 12/13/18_The truck remained with them. 12/12/18_I give authorization for Bobby Jarrett to take pictures and fix the seal. He walked us over the Phillip Nguyen Tech. He introduced us, explained I need wanted and needed pictures for the insurance claims, and wanted to see what was going on. 12/13/18_I came to SMAC to get an update. Bobby was not there. Therefore, I spoke with Phillip. Phillip explained, “Your truck would not be ready until later on that day. I ask about the pictures. Phillips said, "I have them ready when you pick-up the truck". He said, "I call you when it is ready. I responded, "Ok". Phillip called and say the truck was ready. I went to SMAC to pick up the truck. Bobby was in his office. He said, "The truck should be ready. I ask to test the truck. He said, "No" and "You need to paid for it first". I responded, "I do not want to pay for something not working". He said, “It’s working". I responded, "Why can't I test it". He replied, "I cannot let you back there" and "You need to pay first". We went and paid $849.00. My insurance company sent a check for $404.00 and we paid the remaining balance. We came back out and Bobby was gone. We walked over to Phillip. Phillip responded, "Someone will bring the truck to you". I said, "Fine" and "I need to test the truck first. Phillip said, "Why". I explained, "You guys were supposed to take pictures, per my request" and Bobby and you agreed. He said, "I cannot let you test the truck". I responded, "Am not leaving here until, I test the truck". He replied, "Ok". Phillip started explaining that there was oil sludge in the engine. I responded, "No one has never told me that before". Phillip responded, "We just found out when we took the transmission a part". I ask how it got there. Phillip responded, "Not changing the oil". I explained, "We just purchased the truck in May 2018 and where are my pictures. Phillip responded, "There was no need to take pictures". I responded, "I need the pictures to find out what was going on the truck and for the insurances". He said, "Here are the keys". We entered into the truck. I started the truck and it was make noise. I ask, "Phillip, What is that noise?” Phillip responded, "I do not hear anything". I replied, "You do not hear that noise". Phillip responded, "No". I continue to driving the truck. Phillip ask what auto shop did you have the truck?” I replied, "It was not at an auto shop" and "We dropped it off at SMRC." I drove back to the auto center and parked the truck in the shop. Phillip replied," I will talk to Bobby". It was taking to longer for me. Therefore, I exited the truck and went to talk to Bobby. Bobby said, "We can fix your truck". I responded, “I just paid $848.00 for that did not fix the problem". Bobby replied, "I never said it would fix your problems". I responded,” I did not have that problem from the very beginning”. I said, "You guys where driving the truck and why didn't you guys hear that noise". Bobby said nothing. I replied," What am I supposed to do?” He said, "You need to contact your insurance for more money". I responded, "I do not have the pictures to show them". He said, “Well, that what you have to do”. I left Bobby's office and the truck there. 12-15-18_I called the lienholder and has them back the truck from SMAC. I called and informed them the La Strata Auto was pick up the truck”. 12-21-18_I Contacted corporate offices and they sent a complaint to SMAC. 12-26-18_Jason Edwards from SMAC called me. We spoke briefly. Jason said, "We are refunding any money" and "I need to go back to SMRC for the car rental refund. I tried explained that I never had an oil leak, noise from the engine or wheel vibration. Jason was very insidious. He would not let me finish talking and kept interrupting me. Finally, he said, "Am ending this call.
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ID
#1435258 Review #1435258 is a subjective opinion of poster.
Location
Stafford, Texas
Service
Sterling Mccall Restoration Center Truck Repair
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Full refund
New Reviewer
The accident happened on 07/25/2018 and took Infinity along time to set up an appraisal and a long to set up and body repairs. The truck 10/01/2018 to 10/31/2018. FJ Cruiser was returned back to Sterling McCall the same day. Because it stopped working. My FJ Cruiser I...
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1 comment
#1604275

Good Afternoon FierceGiantPandaBear, Thank you for contacting us with your concerns. We’re terribly sorry to learn about your unpleasant claims experience and also about the duration of the claims process.

This is certainly not the type of experience we want any of our consumers to have. We would definitely be happy to review this matter for you. Please send us a policy or a claim number, along with a good contact number to our email: mobile.inquiries@ipacc.com for assistance. Thank you for your time.

Have a nice day. -Orlando, CS Consultant

ID
#1409901 Review #1409901 is a subjective opinion of poster.
Location
Bowie, Maryland
Service
Infinity Insurance Auto Insurance
Pros
  • Getting away
Cons
  • Horrible customer service
  • Will not pay claim
  • Lack of communication with adjuster
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution