MaryA C
map-marker Duluth, Minnesota

Cub Foods - Rude employees and poor customer service.

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I have been a loyal shopper of Cub Foods in Duluth since they have opened. Back then all the staff were courteous, helpful and respectful...not anymore.

Now you have young workers that walk around texting or have ear buds in. You ask where something is and then do not even acknowledge you are there. If they do they just reply I don't know and go on with their texting. Even Walmart has personnel trained more appropriate than Cubs.

The older workers are treated like dirt and they are the ones that have made the Cub store in Duluth. The customer service is absolutely terrible. The Manager there was working Customer Service Counter. He saw me standing there for several minutes but waited on a young lady that had just come up to the counter.

He is a sexist *** Also Mason at the Customer Service Counter when he does show up for work is never at the counter.

He is out running around the store for whatever reason it is not helping other customers. I no longer purchase groceries at Cub!

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Pros:
  • Used to have great deli products
Cons:
  • Poor management
  • Expensive and still getting worse

Preferred solution: Let the company propose a solution

User's recommendation: Go to Super One or Walmart.. You will be treated respectfully as a customer.

1 comment
Guest

"Also Mason" How do you know what "Mason" is doing and when this person is scheduled to work? Are you the local P I T A and resident stalker that no one likes?

I'm betting that you're old, have nothing else to do, and enjoy elevating yourself by creating drama. If this place isn't working for you, find another place to shop.