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LG Electronics South Africa - Service response

What has happened to LG South Africa, specifically Cape Town. I've dealt with LG Cape Town for over twenty years and have, until now, always been very satisfied with all aspects of service. I have been trying to contact LG Cape Town since 11October to get a service on our dish washer. I even tried to contact South Africa Head Office only to be told on Friday at 3:15 that office hours are from I think 9-5 end of call. Strikes me LG South Africa need a bit of a shake up to get it back to what it was several years ago !!! I also have no idea what that note in red outside this boarder is intended for.
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#1409505 Review #1409505 is a subjective opinion of poster.
Lg Electronics South Africa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution