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Hertz - OVERCHARGED
I rented on line through our insurance company with Hertz two months before our trip to Florida, paid with my debit card, printed and was all set for a rental.
Being I was travelling with my 83 year old husband and exhausted from the delays in our flights we were not given a chance to view our agreement before asked to sign and leave with the rental car. I received my credit card statement and was shocked at the charges.
I compared the printed agreement to the online receipt. The agreement given to us at Hertz did not have the charges explained, just letters and a fee. The on line receipt had the charges spelled out. On the on line printed receipt I was charged insurance fees I had already paid when booking and my insurance would cover any damages during our rental time.
A phone call was made to the Hertz rental number to talk about the extra insurance charges. The explanation was the agreement was signed, but we can give you $100 credit. I was charged over $400 in fees for insurance and taxes. This is highway robbery.
We will not use Hertz again and will not recommend anyone use Hertz rental cars ever.
- Cleanliness of vehicle
- Selection of cars
- Added insurance for commssion
- Overcharges
- That the printed agreement was not understandable
Preferred solution: Full refund
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This is unfortunate, but Hertz is correct here. You signed a contract.
The fact that you didn't read it first is on you. NEVER sign anything without reading - once you sign you are bound.