Ebony S Ann

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| map-marker Hampton, Virginia

Signet Jewelers - Complaint

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On March 13, 2022. My husband and I went to the Zales store in our area. Its located in Patrick Henry Mall in Newport News, Va. their were other customers in the store, so we waited patiently for our turn. We were told twice that someone would be with us. Two people came in after us, and they were both helped before us, while we continued to wait. I gave them the benefit of the doubt the first time, after the second customer was helped I decided to leave. We left and went to another jewelry store. I specifically went to this location because I found a Vera *** ring that I wanted and couldnt find anywhere else. I went to another store and just purchased another ring. After reading some reviews for this store, it isnt the first time customers have been treated that way. After leaving the second jewelry store I went back and spoke to the manager and I was not satisfied with the half *** apology we were given. In my heart, I think they thought we couldnt afford to buy anything, and didnt service us because of that. I actually spent over $3000 at the jewelry store I ended up going to. So they missed out on the sale and commission. I do not want to speak to the manager. I would like to speak to someone higher up. My information: Ebony Sutton (757) 256-****. I was told a district manager would call me that still hasnt happened.
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