Sean Qgq
map-marker Cambridge, Ontario

Sleep Ezzz - Terrible customer service

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Don't shop here the owner Steve L. is a complete disgrace to any small business owner! He sold us a top of the line Sealy mattress with the wrong box spring and after the mattress failed pulled the warranty card out and won't replace the mattress because "we" had the wrong box spring! The same owner owns all three locations around South Western Ontario so beware of just going to either Waterloo or Cambridge. Also beware that any bed over a Twin must have a middle support regardless of the bed frame construction according to the same warranty another BS remark they made to us as our frame is steel and has not sagged an inch after having it for over twenty years! Sleep-Ezzz owner = Sleeezy
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Loss:
$1200
Reason of review:
Poor customer service

Preferred solution: Full refund