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Travis Industries - Cant gat help from you

the retailer for your product are great, could not be any better, I sent you a request for some info on a product part. your webmaster rejects emails with certain code words and your location rejected my message ------------------------------------------------------------------------------- Back to Trash More Actions...Mark as readMark as unreadAdd starRemove starReport as SpamMute ‹ Newer 4 of about 76 Older › Expand all messages Expand all Print conversation Print Open conversation in new window New window model 1250 wood stove Trash Unstarred Joseph Stanaitis Sat, Nov 17, 2018 at 9:13 AM Add star postmaster@***.com Sat, Nov 17, 2018 at 9:13 AM To: metro238@***.com Reply | Reply to all | Forward | Print | Show original Your message to stoveinfo@***s-inc.com couldn't be delivered. A custom mail flow rule created by an admin at travisindustries.com has blocked your message. SEE CONSUMER WEBSITES UNDER "Technical Support" FOR TECHNICAL/CUSTOMER SUPPORT metro238 Office 365 travis-inc.com Sender Action Required Blocked by mail flow rule How to Fix It An email admin at travisindustries.com has created a custom mail flow rule that blocks messages that meet certain conditions, and it appears that your message has met one or more of those conditions. •Check the text above for a custom message from the email admin that may help explain why your message was blocked and how you might be able to fix it. For example, removing prohibited words from the message or sending the message from a different email account may be sufficient to deliver your message. If you've tried and you're still not able to fix the problem, consider contacting the email admin at travisindustries.com to discuss what to do. While they're unlikely to remove or relax the rule, if you have a legitimate need to deliver your message they may offer guidance for how to do so. More Info for Email Admins Status code: 550 5.7.1_ETR This error occurs because an email admin at travisindustries.com has created a custom mail flow rule that has blocked the sender's message. In some cases, the sender can change the message so it no longer violates the rule. However, depending on the rule's conditions, it's possible that the only way to deliver the message is to change the rule itself, and only an email admin at travisindustries.com can do that. Although it's possible the rule is unintentionally flawed or it's stricter than the admin intended, it may be working exactly as they want it to. Original Message Details Created Date: 11/17/2018 2:13:01 PM Sender Address: metro238@***.com Recipient Address: stoveinfo@***s-inc.com Subject: model 1250 wood stove Error Details Reported error: 550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy DSN generated by: DM6PR19MB2395.namprd19.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 11/17/2018 2:13:01 PM 2002:a92:4cf:0:0:0:0:0 HTTP * 2 11/17/2018 2:13:04 PM mail-it1-f173.google.com SMTP 3 sec 3 11/17/2018 2:13:07 PM mail-it1-f173.google.com mx-gate04-hz5.hornetsecurity.com 3 sec 4 11/17/2018 2:13:08 PM hsmx01-hz5.hornetsecurity.com mxhybrid.travis-inc.travis Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) 1 sec 5 11/17/2018 2:13:09 PM mxhybrid.travis-inc.travis mxhybrid.travis-inc.travis Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) 1 sec 6 11/17/2018 2:13:11 PM mail.travis-inc.com BN3NAM04FT052.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256) 2 sec 7 11/17/2018 2:13:11 PM BN3NAM04FT052.eop-NAM04.prod.protection.outlook.com CY4PR19CA0027.outlook.office365.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) * 8 11/17/2018 2:13:11 PM CY4PR19CA0027.namprd19.prod.outlook.com DM6PR19MB2395.namprd19.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * Original Message Headers Received: from CY4PR19CA0027.namprd19.prod.outlook.com (2603:10b6:903:103::13) by DM6PR19MB2395.namprd19.prod.outlook.com (2603:10b6:5:ce::31) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.1294.32; Sat, 17 Nov 2018 14:13:11 +0000 Received: from BN3NAM04FT052.eop-NAM04.prod.protection.outlook.com (2a01:111:f400:7e4e::205) by CY4PR19CA0027.outlook.office365.com (2603:10b6:903:103::13) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1339.21 via Frontend Transport; Sat, 17 Nov 2018 14:13:11 +0000 Authentication-Results: spf=softfail (sender IP is 68.64.50.163) smtp.mailfrom=gmail.com; travisindustries0.mail.onmicrosoft.com; dkim=pass (signature was verified) header.d=gmail.com;travisindustries0.mail.onmicrosoft.com; dmarc=pass action=none header.from=gmail.com; Received-SPF: SoftFail (protection.outlook.com: domain of transitioning gmail.com discourages use of 68.64.50.163 as permitted sender) Received: from mail.travis-inc.com (68.64.50.163) by BN3NAM04FT052.mail.protection.outlook.com (10.152.92.241) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256) id 15.20.1339.10 via Frontend Transport; Sat, 17 Nov 2018 14:13:11 +0000 Received: from mxhybrid.travis-inc.travis (172.16.200.33) by mxhybrid.travis-inc.travis (172.16.200.33) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) id 15.1.1531.3; 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the message was rejected by organization policy ---------- Forwarded message ---------- From: Joseph Stanaitis To: stoveinfo@***s-inc.com Cc: Bcc: Date: Sat, 17 Nov 2018 09:13:01 -0500 Subject: model 1250 wood stove we purchased a model 1250 wood stove from NorthStar in moddletown, ny about 10 years. ago. perfectly happy with it. I broke the window. we purchased the new window, gasket and gasket cement yesterday. we see that there are 8 , 8-32 x 1/2 torx screws holding the glass in. can you please tell me what size Torx bit I need to remove the screws etc. I've got dozens of all kinds of bits but none fit..can you please help, we are in our 80s and do missing having the fireplace going now that the cold weather is here..thank you very much
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ID
#1402381 Review #1402381 is a subjective opinion of poster.
Location
Mukilteo, Washington
Service
Travis Industries Customer Care
Reason of review
Poor customer service
Loss
$145
Preferred solution
THE NUMBER OF THE TORX "BIT" NEEDED TO R&R THE GLASSIN THE DOOR WITH 8-32 TORX SCREWS. (SIMPLE ? )