Tabatha S Ivp

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Verified Reviewer
| map-marker Stone Mountain, Georgia

MyVanilla - Because I can't get my money off my account and I am not happy at all

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I been calling over and over to transfer money to another my vanilla card temp card at the store and they said I can't do that and my card have not sent it off yet and I am very upset about it because I was going to get my vanilla card from store to send some money to it and I was told they were not able to do that and told me when I call in before I let them cancel my card I told them can I transfer to another my vanilla card and they said yes you can and I will not have no problem doing it until I get my card in the mail and then I told the person I was talking to go head in cancel the card but I am homeless but I will call in when I get a mailing address and I really don't want to go to a lawyer and then sue them about my money

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Loss:
$389

Preferred solution: To be able to send my money to another my vanilla card that I buy from the store and get the money sent to that card that I buy from the store

User's recommendation: Let them get a temporary card from the store and transfer funds to that card as long as it is a my vanilla card