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American Automobile Association - Changes Auto Insurance Premiums Without Notifying Customer

AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out -- even if other insurers are going to charge me similar rates.

User's recommendation: Choose an insurance provider you trust.

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ID
#3372921 Review #3372921 is a subjective opinion of poster.
Location
Lake Mary, Florida
Pros
  • Responsive customer service
Cons
  • High cancellation fees without recourse
  • Change rates without notifying customer
  • Untrustworthy behavior
Loss
$150
Preferred solution
Apology