Sherry C Edk
Profile Info
New Reviewer
Sherry C Edk
Philadelphia, Pennsylvania
JCPenney - Mesa, AZ store has poor return policy
In the last 6 months I have purchased 6 pair of Alfred Dunner pull on blue jeans and, relying solely on your reputation falsely assumed they would remain pleasing to the eye and tossed receipts and tags. I just returned from SS Mall in Meds, AZ and saw a new pair on clearance and compared them to the jeans I was wearing. Mine were a teenager's faded-looking pair while your new ones were the brilliant dark blue I had purchased. The store said 'tough luck.'. What do you say?
Loss:
$300
Pros:
- Jeans
- Good sales and definite destination for home goods
Cons:
- Way this situation was handled
- I feel they are making me pay for their error
Preferred solution: I would love to have elastic, pullon jeans be exchanged. I would even give Alfred Dunner another try.
User's recommendation: If I see or hear about a 'happy' customer I'll set them straight.
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