Sherry C Edk
map-marker Philadelphia, Pennsylvania

JCPenney - Mesa, AZ store has poor return policy

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In the last 6 months I have purchased 6 pair of Alfred Dunner pull on blue jeans and, relying solely on your reputation falsely assumed they would remain pleasing to the eye and tossed receipts and tags. I just returned from SS Mall in Meds, AZ and saw a new pair on clearance and compared them to the jeans I was wearing. Mine were a teenager's faded-looking pair while your new ones were the brilliant dark blue I had purchased. The store said 'tough luck.'. What do you say?
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Loss:
$300
Pros:
  • Jeans
  • Good sales and definite destination for home goods
Cons:
  • Way this situation was handled
  • I feel they are making me pay for their error

Preferred solution: I would love to have elastic, pullon jeans be exchanged. I would even give Alfred Dunner another try.

User's recommendation: If I see or hear about a 'happy' customer I'll set them straight.