Shannon D Brl

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Verified Reviewer
| map-marker Atlanta, Georgia

Keller Williams Realty - I am hoping to help others avoid a bad experience

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PLEASE READ!! Do not work with Keller Williams/RPM!!!

We hired RPM Home Advisors (Keller Williams Midtown Atlanta) to represent us as buyers.

As the direct result of an error made by their agent, we ended up spending 18k in repairs shortly after the sale. Essentially, the agent acted on her own behalf without our consent. We approached one of the partners at RPM to explain the situation; he agreed that the agent was at fault and said that he would follow up with his team to try to provide some additional training. When I asked about filing an E&O insurance claim he said that is above my pay grade, but put me in contact with someone else.

We filed a legitimate claim which included supporting documentation- emails, texts, expert reports and receipts.

Our claim was ultimately denied (months later)specifically because they said that there was an email chain provided by the agent that showed I was not only aware of the error in question, but that I authorized the agent to proceed anyway. The problem is, that email chain DOES NOT EXIST. I have repeatedly asked all parties for a copy of the email and they have refused, saying that they are not obligated to prove their case to me. You would think if there was an email to prove their side, they would gladly hand it over.

I am shocked at how we have been treated by this agency.

When we entered into this arrangement, I was not expecting lies, deceit, fraud or incompetence. I really hope this never happens to anyone else so please take my advice to heart.

View full review
Loss:
$18
Pros:
  • No pros
Cons:
  • Not knowledgeable
  • Unethical practices
  • Deceitful

Preferred solution: Let the company propose a solution

User's recommendation: Do not work with Keller Williams

1 comment
Guest

I read your review too late! Looks like it is a corporate culture at Keller Williams for the agents to look out for their own interests.

This is my experience— I was doubly screwed as my buyers agent and the sellers agent were both Keller Williams. I suspect they were working to get the deal done without even looking out for my best interests. Georgiana {{Redacted}} was the seller’s agent on my home purchase. One word - Terrible.

This woman Georgiana {{Redacted}} should be ashamed of herself. She wasn’t my agent but represented the buyers on my house purchase who BLATANTLY and shamelessly lied about structural and foundation issues, on the home I purchased. I strongly suspect Georgiana {{Redacted}} knew about these structural and foundation issues, as carpets were put all over the home, cracks over door frames were puttied and painted over from the structural damage — Georgiana {{Redacted}} had to have known, in my opinion. I am recently widowed and spent almost all my savings on this structurally unsound home.

When I contacted Georgiana {{Redacted}} she claimed the ‘sellers’ Chris {{Redacted}} and his wife Brittany {{Redacted}} had no idea and she didn’t know what I was talking about. I guess, all the brand new boards (and a *** Mickey Mouse job someone did with the boards and shims, too) and joists, in the crawlspace just magically appeared out of nowhere. The seller, Chris {{Redacted}} lied to my agent that he NEVER once went down to the crawlspace in the 10 years he lived here. Absolutely Shameless…and Georgiana {{Redacted}} is a part of this debacle as the sellers lied on the disclosures and I feel Georgiana {{Redacted}} knew of something, since the house was covered in carpet and putty/ paint to conceal the cracks and uneven floors.

Any decent agent would have noticed these flaws and serious structural issues. Georgiana {{Redacted}} should be reported to the GA real estate commission and I just might be the one to do it.

There are many photos and contractor estimates to back up my claims. I’ve had several contractors here now and the ‘fix’ will be about $30,000 to $45,000 on a home I paid too much for in the first place.