New Reviewer

Acer Recertified - Won't honor warranty

I received my monitor on July 24th 2018. Everything was fine until about the end of August...the picture went out. I unplugged the display port cable and plugged it back in. The picture came back. However on Oct. 12th the picture went out again and wouldn't come back until I used a HDMI instead. The Display port on monitor quit working again. I first sent an email on Oct. 12th and then called and spoke to a rep on Oct. 15th. I was concerned because the warranty expired on the 24th. Never heard from them until the 30th and they said they warranty was expired and I should take it somewhere to check on repairs. Horrible customer service and fradulent at best. Buyer beware. I bought this monitor through Rakuten and they seem to be trying to help but it's going nowhere.
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1 comment
#2091682

Should've tried harder, or contacted higher up ebay or acer.com

ID
#1391427 Review #1391427 is a subjective opinion of poster.
Location
Temple, Texas
Product
Acer Computer Monitor
Reason of review
Warranty issue
Loss
$199
Preferred solution
Replacement