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Universal Solutions Of South Florida - Shady company does not respect Do Not Call List

On or about Aug 28th, our warehouse personnel, Roberto Villarreal, was contacted by a telemarketer from Universal Solutions with a 30 day free trial offer of consumable products. An email was forwarded to employee requesting shipping address to which he provided. This employee’s tenor with our company was short lived. Hired 6.19.2018 and terminated 8.29.2018 and had no authority to accept any trial offer. Our company has confirmed, telephone number registered on Do Not Call list 3/2/2018. On Wednesday, October 17th, our office received an invoice from Universal Solutions via US Postal Service. The invoice was dated October 8th. Since it had no Purchase Order number, it was immediately recognized as unauthorized. Our AP personnel reached out to our purchasing department to confirm this was not an authorized purchase/delivery. Further searching, we did find the two boxed listed on the invoice in the back of our shop area. Friday, October 19th, we contacted the telephone number on the invoice to arrange a return of the unopened boxes and was advised someone from Customer Service would respond. The following Monday, October 22nd, we received a call from Jessica Torres who advised us it was at her discretion to return products after the 30 day trial period had expired, and she does so frequently for an extra week or so, however at present, she was not so inclined. We advised the boxes were unopened and not anything we could use with our business type (Cleaning degreaser) and offered to send them back again and again to no avail. She did forward a UPS note stating the package was ‘left at front desk’ which could not be accurate, as our accounting department sits at the front desks and had no knowledge of such, in fact these boxes quite likely were left at the front of our shop The “Received by” field references Villare (who was no longer employed with us on 9/6/2018 the day proof on delivery, that employee was no longer with us at that time. We thought it odd that a business to business transaction would be so difficult and found online this company is notorious for this exact shady practice.
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#1391315 Review #1391315 is a subjective opinion of poster.
Universal Solutions Of South Florida Customer Care
  • Dishonest sales tactics
Reason of review
Unwanted sales samples solicited via telephone (we are on the do not call list)
Preferred solution
Return unopened unwanted cleaning product