comment to review:

Canceld flight - Ticket #4624**** - CB1380E6

Travelgenio #2119795
תודה לך PissedConsumer3273355 על תגובתך. נא לשלוח דואר אלקטרוני לכתובת customer.service@travelgenio.com, מכתובת המייל שבה השתמשת לביצוע ההזמנה וציון מזהה ההזמנה בנושא (קוד בן 8 ספרות המופיע במייל האישור), ותקבל הנחיות ליצור קשר עם אחד מהסוכנים
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comment to review:

Booked and paid but no ticket

Travelgenio #2119794
Hello PissedConsumer3272355. Of course we can help you to confirm your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible. Regards.
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comment to review:

Refund request

Travelgenio #2119793
Thank you David G Sjy for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Upset costumer

Travelgenio #2119792
Thank you for contacting us Clarisa O Xxw. We would like to inform you that refund times depend on the policies of the airline owner of your ticket, please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts. In any case, please send us an e-mail to customer.service@travelgenio.com with your reference so that we can check the status of processing with the airline. Thank you.
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comment to review:

I asked for a refund

Travelgenio #2119791
Thank you for contacting us Clarisa O Xxw. We would like to inform you that refund times depend on the policies of the airline owner of your ticket, please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts. In any case, please send us an e-mail to customer.service@travelgenio.com with your reference so that we can check the status of processing with the airline. Thank you.
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comment to review:

Ticket sin número de reserva

Travelgenio #2119790
Gracias PissedConsumer3271199 por tu comentario. Por favor envía un e-mail a atencionalcliente@travelgenio.com, desde la dirección de e-mail con la que hiciste la reserva, indicando el identificador de reserva en el asunto (código de 8 dígitos que aparece en el e-mail de confirmación), y recibirás las instrucciones para ponerte en contacto con uno de nuestros agentes especializados.
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comment to review:

Issue Resolved

Travelgenio #2119789
Many thanks for your feedback PissedConsumer3270897! We are glad to know that you have had a good experience with our services. Regards.
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comment to review:

Terrible service

Travelgenio #2119787
Thank you for contacting us Christina V Tlm. Please send us an e-mail to customer.service@travelgenio.com with your reference, clearly stating whether you wish to cancel the whole booking or just a part of it, and one of our agents will get back to you as soon as possible to indicate the airline’s conditions for the fare in this regard. Thank you
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comment to review:

Refund delay

Travelgenio #2119786
Hello Maria D Rgq. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
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comment to review:

REFUND ISSUE PROBLEM

Travelgenio #2119782
Hello JayA P Mcz. Of course we can help you to confirm your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible. Regards.
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comment to review:

REFUND ISSUE PROBLEM

Travelgenio #2119780
Hello JayA P Mcz. Of course we can help you to confirm your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible. Regards.
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comment to review:

Refund

Travelgenio #2119778
Thank you Annette E Eom for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

They took my $183.00

Travelgenio #2119777
Hello PissedConsumer3269074. Of course we can help you to confirm your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible. Regards.
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comment to review:

No Refund on Cancellation Request, Booking ID : 1973****

Travelgenio #2119774
Hello Sunija G. Of course we can help you to cancel your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and whether you wish to cancel the whole booking or just a part of it and we will indicate the conditions of your fare for cancellations which, as you know, depend on the specific conditions the airline applies. Regards.
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1 reply
Sunija G
#2119788
Hi, I did send an email to customer.service@***.com but have not heard back yet. Hopefully, I should hear back by end of this week. Ticket cancellation has been done but no refund has been processed. Today again, I got the same response from the Refunds team they will not process my refund.Please look into it. Thanks
comment to review:

2 reservas canceladas

Travelgenio #2118894
Gracias Sara G Emg por tu comentario. Por favor envía un e-mail a atencionalcliente@travelgenio.com, desde la dirección de e-mail con la que hiciste la reserva, indicando el identificador de reserva en el asunto (código de 8 dígitos que aparece en el e-mail de confirmación), y recibirás las instrucciones para ponerte en contacto con uno de nuestros agentes especializados.
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comment to review:

Cancelation

Travelgenio #2118893
Thank you Pierre-Adrien C for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Cancelation

Travelgenio #2118892
Thank you Pierre-Adrien C for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Months waiting for my refund

Travelgenio #2118891
Thank you Patricia D Zfn for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Refunf

Travelgenio #2118890
Hello Kunal S Pii. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
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comment to review:

Refund issue

Travelgenio #2118889
Thank you Vishnu Saini for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Change ticket (Urgent)

Travelgenio #2118888
Hello Karim E Xsh. Of course we can help you with the change to your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and the change you want to make and we will let you know what the conditions for cancellations are for your fare. Regards.
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comment to review:

Modification vol

Travelgenio #2118886
Thank you Ghedira H for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

E-Ticket not received

Travelgenio #2118885
Many thanks Arsalan Shoukat for your feedback. One of our agents will review your case. Please could you send us an e-mail to customer.service@travelgenio.com explaining the details. Thank you, regards.
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comment to review:

Havent recived my tickets

Travelgenio #2118884
Hello josef M Rww, we are sorry that your experience was not as you hoped. Please could you send us an e-mail to customer.service@travelgenio.com to let us review your case? Regards.
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comment to review:

Flight No: PC332 Flight date 15 Jan 2022, Sat

Travelgenio #2118882
Thank you Darin M Asp for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Call Center Failure

Travelgenio #2118881
Hello Ahmed H Pur. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
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comment to review:

No Refund received after 2 months

Travelgenio #2118880
Hello Ahmed H Pur. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
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comment to review:

Cancelled flights

Travelgenio #2118878
Thank you PissedConsumer3259693 for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Flight ticket not issued

Travelgenio #2118877
Hello Macyln C. Of course we can help you with the change to your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and the change you want to make and we will let you know what the conditions for cancellations are for your fare. Regards.
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comment to review:

Change ticket date

Travelgenio #2118874
Hello Ugur S Lkh. Please could you send us an e-mail to customer.service@travelgenio.com indicating your booking reference and what changes you want to make? With that information, one of our agents will contact you to explain what the conditions for changes are under your fare. As you know, the airlines set these policies. Thank you, regards.
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comment to review:

Change my ticket

Travelgenio #2118872
Hello PissedConsumer32. Of course we can help you with the change to your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and the change you want to make and we will let you know what the conditions for cancellations are for your fare. Regards.
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comment to review:

Not able to do check in

Travelgenio #2118871
Thank you Pia C Pqq for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Refund/Rebooking

Travelgenio #2118870
Hello Jake C Hxs, we are sorry that your experience was not as you hoped. Please could you send us an e-mail to customer.service@travelgenio.com to let us review your case? Regards.
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comment to review:

Very poor customer service

Travelgenio #2118860
Hello PissedConsumer3264113. Of course we can help you to confirm your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible. Regards.
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comment to review:

Refund

Travelgenio #2118857
Hello PissedConsumer3264047. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
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comment to review:

Terrible company.

Travelgenio #2118856
Hello Kelly O Iyw. Of course we can help you to cancel your booking. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and whether you wish to cancel the whole booking or just a part of it and we will indicate the conditions of your fare for cancellations which, as you know, depend on the specific conditions the airline applies. Regards.
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comment to review:

Complaint

Travelgenio #2118851
Thank you Ahmad M Zsn for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Tiquete o billete

Travelgenio #2118850
Hola Julioeliecer G, sentimos que tu experiencia no haya sido la esperada. Por favor, envíanos un e-mail a atencionalcliente@travelgenio.com para que podamos revisar tu caso. Un saludo.
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comment to review:

Flight Cancellation

Travelgenio #2118849
Hello PissedConsumer3262755. We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case? Thank you, regards.
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comment to review:

Es una página que no permite contactar con ellos no tienen un número de teléfono ni correo electrónico. Por error escribí mal mi correo y no gay manera de comunicarse con ellos para que corrijan.

Travelgenio #2118846
Hola Julioeliecer G, sentimos que tu experiencia no haya sido la esperada. Por favor, envíanos un e-mail a atencionalcliente@travelgenio.com para que podamos revisar tu caso. Un saludo.
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comment to review:

Refund

Travelgenio #2118845
Thank you Annette E Eom for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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1 reply
Annette E Eom
#2119028
It will not let me email yal!!!my booking number is 1916****
comment to review:

Terrible travel agent !

Travelgenio #2118797
Thank you very much PissedConsumer3267792 for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
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comment to review:

Ticket not received

Travelgenio #2118796
Thank you very much Ernest O Dbb for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
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comment to review:

Need my ticket

Travelgenio #2118783
Thank you very much Theophile K Gmf for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
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comment to review:

Ticket purchase invoice

Travelgenio #2118779
Thank you ANFGHYY K for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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comment to review:

Paid for a flight and never recieved my flight

Travelgenio #2118773
Hello Allan G Qyq, we are sorry that your experience was not as you hoped. Please could you send us an e-mail to customer.service@travelgenio.com to let us review your case? Regards.
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1 reply
Allan G Qyq
#2118912
Yes I will ..my bank has been trying to contact you for 4 weeks.in the meantime I've had to buy a new flight
comment to review:

Bad experience

Travelgenio #2118772
Hello pushprajsingh r. Of course we can help you with your on-line check in. Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will tell you what steps to take to check in on the airline’s website. Regards.
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comment to review:

Iternery changed without informing customer (YONLXF)

Travelgenio #2118769
Hello Frenson F. We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case? Thank you, regards.
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comment to review:

Cancelled Flight Back From Milan (Iberia)

Travelgenio #2118768
Hello PissedConsumer3265361. We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case? Thank you, regards.
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comment to review:

Put on hold many times for more than ten minutes! Resolve my issue in 5 days !

Travelgenio #2118767
Thank you PissedConsumer3265344 for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
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