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Resolved: GoHeels - Order is missing

Update by user Jun 20, 2022

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 21, 2022
This is at least the 2nd time an order has either completely disappeared or was delivered to the wrong place. I do have to say, by the time I finally am able to speak to someone, they try and make it right. However, it shouldn't keep happening. The first time one of the two items was already sold out. So, my advice to new shoppers, if you are ordering for an occasion, shop extremely early, in the event it disappears, is lost, etc. If you call them and follow up, they will send it again. So, leave plenty of time for that!

User's recommendation: Shop early and keep tracking every day.

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Resolved
ID
#3596298 Review #3596298 is a subjective opinion of poster.
Pros
  • Variety of products
  • Good sales
Cons
  • Order fulfillment
  • Consistent delivery
Preferred solution
Deliver product or service ordered

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ThredUP - Need to return products

ThredUP - Need to return products
I received my box of items. Then NC was hit with Hurricane Florence. I work for the NC Office of State Fire Marshal, and was on call, then eventually sent to the coast for deployment. We were hit a second time by Hurricane Michael. This delayed my ability to try on the clothing items and decide whether to keep or return. I tried to follow the instructions as directed, but with no success. I attempted to contact TU top initiate a return, with no success.
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ID
#1387559 Review #1387559 is a subjective opinion of poster.
Location
Richardson, Texas
Service
Thredup Customer Care
Reason of review
Return, Exchange or Cancellation Policy