Kelly N Zaa
map-marker Chicago, Illinois

Kansas Gas Service - Unfair fee

Updated by user Feb 09, 2022

I don't know why my phone insists it's in Chicago. It's not.. it's in Topeka Kansas

Original review Feb 09, 2022
Our family has been with Kansas gas service for 15 years.. only because we had no other choice.

Can you say monopoly? Anyway, we have always had our bill auto drafted from our checking account. When we moved recently, we transferred our service to the new address. We weren't aware that the auto payment would have to be re-established under the new address, we assumed that it would transfer as well.

It did not. So when my husband went to set it up, he missed one number in our bank account number. The payment was sent declined. Noone bothered to look at our account to find out what the correct number was.

But they did find the time to send us a $30 fine. The fee was not from the bank, it was from Kansas gas service. They explained to me that it is a policy of theirs to do so. I tried to understand what expenses they had incurred, unless it's the cost of one piece of paper, and envelope, and a stamp to notify us that we were being charged $30.

So it was a punishment. The representative preferred to call it a policy. Apparently if you call it a policy, you can do whatever you want. There was no consideration for 15 years of on-time payments and an obvious disconnect during the moving process.

The customer service representative explained that they can do it, so they did, and it's non-negotiable. I'm not happy. But I am stuck. And they know it!

I suddenly think I smell gas near my meter. I better have somebody come look at it. That's worth $30 don't you think?

And I might smell it again next week. Sure glad that's a free service.
View full review
Loss:
$30

Preferred solution: Full refund

User's recommendation: They can do whatever they want to you whether it's fair or not.

1 comment
Guest

Lesson learned. Pay attention when entering banking info.

When the company attempts to collect payment and it is declined, they pay a fee to the bank. I would be hesitant to pull your “I smell gas by my meter” crap. The utility is only responsible for the meter.

If they see no leak they will make you pay an HVAC guy to inspect/troubleshoot your gas appliances. That could be several hundred dollars.