Jeffrey O Scm

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Verified Reviewer
| map-marker Annapolis, Maryland

Apple - Not getting help from a human & only talking to machines on solving issues!!!!

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I need help with my iPhone. I tried changing my email & keeping the same password that was on apple account over the apple home page. It said everything was accepted I proved who I was & all that to you guys. But when I tried entering it on my iPhone itself it is stateing everything is invalid & incorrect. I tried contacting your company for help on this issue not only on that but on being charged for bills that I have know idea of what I am being charged for. For $5.00 & .29 numerous times coming up on my bank statements. Whatever it is I need it canceled and stopped. Another thing is I am unable to get apple updates or phone charges like I used to since this email thing occurred today!! So I am pretty upset.
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Loss:
$16
Pros:
  • Security of apple
  • Graphics
Cons:
  • When we called them they said nothing could done
  • No regard for customer time or efforts

Preferred solution: Let the company propose a solution