Rental in wrongful name and went to jail

My fiance rented a Penske back in October for a week somehow the vehicle was put in my name I did not sign for it I did not show my ID. We told them a little over a week later we need an extension for a couple days no problem we then called them back multiple times from middle of October to December to come get the vehicle cuz it was overheating. So instead of coming to get the vehicle they file a stolen vehicle report! I'm out and about one night running errands I came into contact with an officer no big deal he ran my ID I didn't think I had a problem I've never been in trouble before in my life. He tells me I have a warrant for my arrest for a stolen Penske truck! What is what I'm thinking you're kidding correct he says no man put your hands behind your back and he took me to jail. I spent two days in jail finally when I got my first appearance the judge even knew it was crap that I was there he let me out on a $3,000 bond with no cash down I signed myself out. But I'm still facing felony charges for something I didn't do after calling multiple times to get them to come get the vehicle. Well my fiance and I moved again we utilize the space of the Penske we moved it to a very close location by towing it there our stuff is still in the back it was retrieved by the police department showing it was stolen now it's time to retrieve our stuff out of the back of the Penske and they're telling me they have to get approval to get our belongings. When by the way we told them we were utilizing their truck since they didn't come get it. So needless to say I'm sitting here waiting to get our belongings from this truck. On top of waiting for a court date facing felony charges for a stolen vehicle!I don't care if I'm approved or if I'm not approved I will retrieve my deceased daughter stuff out of that truck my fiance's Harley-Davidson among other things. This is the most horrible experience I've ever had in my life with renting a vehicle when I didn't even rent it. So yes you better damn believe this is not the last of the pissed customer Penske will hear from!
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ID
#3297457 Review #3297457 is a subjective opinion of poster.
Location
Carrollton, Georgia

Penske truck sales scam alla ripoff!!!

they promise you the world and then they stick u good..........best to stay away from buying sight unseen....100% must have a complete inspection by mechanic.........and i mean thorough..oh they give you 30 days if you are not a corporate buyer..they will fix everything since you could not test drive etc..........***...won't fix ***.....intake manifold leak.....not covered under warranty......but a bad intake manifold is what? drive line bearing or rear end gear whine,,,,,,rough idle...bring it in...they can't find a thing.................now i have to try to get coverage under their warranty.......which is another scam........be lucky to get 50% of the cost if even covered ........plus $250 deductible per occurence cost $2895 and no refunds!!!..........its their sister company.........you know....its a "family" thing..........and heh! how bout those break away bumpers on the 12' box trucks!!!!!......now heres a way to get even........break away bumpers on a rental truck? what is that govt agency called? national highway safety admin? i am sure they are totally unaware of these break away bumpers!!! what? are u kiddin me!!!........the lower the price.......the better you need to have it inspected........they will stick u with the repairs.......and forget the warranty....it is bs just like them.........stay tuned because this story is not over...................
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2 comments
#1154670

why don't you hire an attorney? i did some research on that company when we needed to buy a vehicle.........does "outfit" ring a bell?

the mileage on their vehicles means nothing. however they do maintain them well. so if the odometer says 125000 it likely has 250000 plus actual miles. and you can see the variations of miles on the vehicles they sell.

the ones up for sale have a hidden or "gonna happen" big time repair on deck. so they pull from service and clean them up and say "warranty". it is just bs but sooner or later their gonna pay.

screwed over way too many people. sue em!!

#1153034

great review!! sounds like you saved me a lot of $$.........my company was going to buy 5 of their trucks....now i think we will try the dealer and get a mfg warranty.........these are heavy duty trucks and are expensive to repair.....plus i have read on other post that the mileage on these rentals cannot be relied upon.......it may say like 90000 miles but could have 275,000 miles........just don't know

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ID
#812779 Review #812779 is a subjective opinion of poster.
Location
Truth Or Consequences, New Mexico
Reason of review
Bad quality

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