Penske Toyota Of Downey
Penske Toyota Of Downey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Penske Toyota Of Downey has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing an unfavorable rating distribution, high price level, and poor customer service and discounts.
Positive Feedback
The reviewer noted a previous 2013 Yaris had no issues, but no positives were reported for the recent purchase or dealership experience.
Negative Feedback / Risk Areas
- Missed or unrecorded service appointments and unhelpful management reflected in Penske Toyota Of Downey customer complaints.
- Recurring vehicle issues: Bluetooth failure, key starter/alarm problems, and diagnostic charges.
- Warranty exclusions and ongoing monthly billing for coverage that may not apply.
Key Takeaways for Future Customers
- Check Penske Toyota Of Downey reviews before purchase and verify appointment records.
- Confirm warranty terms and expected repair costs in writing.
- Be prepared for potential customer service challenges and higher price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Penske Toyota Of Downey has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing an unfavorable rating distribution, high price level, and poor customer service and discounts.
Positive Feedback
The reviewer noted a previous 2013 Yaris had no issues, but no positives were reported for the recent purchase or dealership experience.
Negative Feedback / Risk Areas
- Missed or unrecorded service appointments and unhelpful management reflected in Penske Toyota Of Downey customer complaints.
- Recurring vehicle issues: Bluetooth failure, key starter/alarm problems, and diagnostic charges.
- Warranty exclusions and ongoing monthly billing for coverage that may not apply.
Key Takeaways for Future Customers
- Check Penske Toyota Of Downey reviews before purchase and verify appointment records.
- Confirm warranty terms and expected repair costs in writing.
- Be prepared for potential customer service challenges and higher price levels.
Turn one complaint into a collective action
Issues with performance 2019 Yaris
- - Bluetooth not working since Feb 2019.
- - Lo-Jack install; 3 appointments; no records.
- - Warranty adds ~$150/mo; not covering a key; management unhelpful.
I purchased this vehicle in February 2019. I've had nothing but issues since.
The Bluetooth device isn't working, I haven't been able to install my Lo-Jack (I've made appointments 3 x and when I've taken it in, there is no record of my appointment.), the key starter is now dead (I'm assuming). I'm unable to lock my car with it, and the car beeps and then the alarm goes off. I took it in to the dealership and they said "it needs to be diagnosed." I was quoted almost $300 to get a new key, if that is the issue. I was told to check the battery.
I put in a new battery of the starter device and the problem still exists.
I am paying almost $150 extra a month for some "warranty" and I' was told the warranty does not cover the new key.
Management has not been helpful.
I will never go to Penski Toyota again.
My first Yaris a use 2013 hatchback NEVER gave me the problems this brand new Yaris Sedan has. I wish I would have never traded in my 2013.
Preferred solution: Trade in the current vehicle for a Toyota Yaris hatchback. Does not need to be knew.
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Sorry for the typos. I am not using my usual computer.