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When my loan reached 80%LTV they wouldn't remove the PMI without an appraisal (legal on their part but every lender I had before would do this automatically). Now my loan is below 78% LTV and it is supposed to be terminated automatically. It wasn't and now that I have asked they are saying I need to wait until it gets to 75% LTV. I can't find anywhere in the Homeowners Protection Act where it says that and they will not provide me any documents...
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1.9
I didn't like
  • Poor billing practices
#1009004
When my husband died, I took over the loan payments. Initially, the loan was with Bank of America. I filled out paperwork to have my name added to the loan. I never received a response from B of A. Instead, I got a letter in the mail notifying me that my loan had been sold to PennyMac. I tried once again to have my name added to the loan. At first, they wouldn't even speak to me because my name wasn't on the loan. I had to send in my late...
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1.0
#1007908
I sent my payment on time like ive always done well they drug their feet on their end causing me a late charge which i will not pay. Never been late i will start looking for a new mortgage. I tried resolving the issue and she says sorry nothing we can do well their is something i can do. Very dissatified
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Anonymous

Pissed Customer The same thing happened to me. I always pay on time. But for some reason they received my payment late. So they charged me a late fee. Seeme like a money grab to me and not tr...

#997821

Pennymac Catastrophe Claim Review

#1009991
1.0
Raised Pymt,took out land taxes exempted from.withheld ins money for roof damaged inside waiting for pennymac to zpprove all steps.
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Pennymac Customer Care Review

#998038
1.0
Tried to delay payments due to money problems. Kept throwing paperwork at me. Took months to get a decision. Now they tell me that can't help me. And is foreclosing on my house.
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Pennymac Mortgage Review

#997694
1.0
The worst experience ever, they put the mortgage on the wrong property and it took weeks to get it corrected, I lost a home I'd made an offer on in the meantime waiting for them to fix their mistakes. Horrible service!!!!
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Short Review for January 21, 2017, pc_order_processing

#994956
5.0
Still havent recieved paper work for payment arrangements thank you
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If these clowns handle loans like they hire people, you can forget about them if you are over 40. They don't want you here. When hiring they seem to be strictly DOB driven no matter how many years of experience you have nor if you have been lauded for your work. That is irrelevant. It would be hard to believe that this attitude is not held when applying for a loan, but I don't know that for sure. I never cared for companies that practiced any...
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Don't even think about asking for good faith gesture from this company. They have none, even for legitimate hardships. They do not care about you only about the interest they can suck out of you. We had a legitimate hardship in December--sent in a 3/4 payment and on time and the balance 5 days late. They reported the payment as 30 days late. When we tried to explain and asked if they would give us a goodwill removal, they flatly said no, we...
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#990685
My home loan was sold to PennyMac. I'm still dealing with an issue over overpayment (my mistake - i paid my mortgage twice in October 2016. I've spent countless hours and talked to countless reps trying to get this resolved. In December they withdrew 2 mortgage payments and I am left with overdraft fees. They say they will pay them and then I never hear from them again. I am going to remortgage the first chance I get because between the...
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#989439
This company serviced our mortgage loan until we refinanced. I inadvertently processed a payment to them that should have gone to our new mortgage company. When we initially contacted Pennymac, we were told no payment from our bank had been received by the company. Our bill payment service sent them proof twice that the payment had been processed to them. Three different times we had to enlist aid in researching for the payment. When it was...
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I didn't like
  • How they handled money that did not belong to them
  • Pennymac
#986741
My wife and I got a bill and knew we would not be able to pay on time but four days after the due date. We alerted penny mac and they said that would be fine. On the appointed day I called for a automatic withdrawal from our bank. The automated service gave me a confermation number and we went on about our lives. A week later I get a call that I was unable to answer and the only thing that was on my voice mail was open hours. I called the...
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#958489
Without warning I've noticed two late payments posted on my credit report and seem to get little or no help in resolving this from PennyMac. I've been a good customer and sometimes feel like if you have good standing, you should get a little consideration before someone ruins your credit. I have called the office and had little success in reaching a supervisor, and just get an answer to send an email or a letter to resolve. I want to talk to...
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2.1
#957911
Bring back mint.com! It used to work as far as I know, before you redesigned your website, please fix this. Not having mint.com access makes me unaware of my payment being paid on time, and makes your institution look like it is NOT there for the customer. There is no reason not to support it, when mint provides support for you to get it working, and so many people depend on it, and 99% of banks and mortgages have support for it. I will update...
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1.0
I didn't like
  • No mint dot com
#956896