Pennsylvania State Employees Credit Union
Pennsylvania State Employees Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pennsylvania State Employees Credit Union has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent feedback urges more in person loan services and flags billing practices, customer service, and high price levels.
Positive Feedback
Long‑term membership and electronic loan options are available, and some routine transactions are handled online.
Negative Feedback / Risk Areas
- Refusal to meet in person for major loans causes delays.
- Poor customer service and unresolved customer complaints.
- Concerns about billing practices and high fees.
Key Takeaways for Future Customers
- Read Pennsylvania State Employees Credit Union reviews before large commitments.
- Confirm billing and membership terms and ask about refunds for errors.
- Insist on in person discussions for co‑signing or big mortgage loan services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pennsylvania State Employees Credit Union has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent feedback urges more in person loan services and flags billing practices, customer service, and high price levels.
Positive Feedback
Long‑term membership and electronic loan options are available, and some routine transactions are handled online.
Negative Feedback / Risk Areas
- Refusal to meet in person for major loans causes delays.
- Poor customer service and unresolved customer complaints.
- Concerns about billing practices and high fees.
Key Takeaways for Future Customers
- Read Pennsylvania State Employees Credit Union reviews before large commitments.
- Confirm billing and membership terms and ask about refunds for errors.
- Insist on in person discussions for co‑signing or big mortgage loan services.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refinance co-signer
- - Longtime PSECU member seeks in-person loan help; not offered.
- - Co-signing questions and delays without a live representative.
My daughter who is also a member needs to refinance their home. PSECU refuses to meet in person.
This is absolutely ridiculous that members cannot meet in person with a loan officer. We have been members for over 35 years.
I will not co-sign for such a major financial decision without meeting. I have questions regarding co-signing that require answers. Those answers may cause additional questions or concerns.
Without a live person in front of me, this will cause an undue delay in completing any type of loan.
I am extremely frustrated and disappointed in how PSECU approaches the care, or should I say the lack of care and cooperation, for their customers /members.
A car loan completed electronically is one thing.
But when you are talking hundreds of thousands of dollars for 30 years.
You should be ashamed of yourselves and your business practices.
Furthermore, in the submission of this complaint, the To line makes no sense. This complaint should be addressed with whomever is the head of loan services absolutely ridiculous!
User's recommendation: Push for in person loan services. Too much can be hidden in electronic transactions
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This site that YOU chose to complain on isn’t the Credit Union’s support site. This site just routes your issue to their general customer service.
It does this for tens of thousands of companies.
If you have a name, why aren’t you using the credit union’s contact info on their site? Also, if there is no face-to-face, move on and find a lender that fulfills your needs.