Penn Foster Education Group
Penn Foster Education Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Penn Foster Education Group has a 1.0 star rating from 2 reviews with 100% unfavorable feedback; recent recommendations read "Customer Beware" and "Don't waste your time!". Consumers report high price levels and dissatisfaction with billing and customer service.
Key Takeaways for Future Customers
- Check Penn Foster Education Group reviews and confirm cancellation and refund policies before enrolling.
- Document interactions when contacting customer service and monitor subscriptions and autopay.
Negative Feedback / Risk Areas
- Recurring Penn Foster customer complaints about billing that continued after cancellation and accounts sent to collections.
- Enrollment errors led to lost scholarship opportunities and lengthy unresolved service calls.
Positive Feedback
There were no positive comments in the provided reviews; issues center on billing, refunds, subscriptions, and customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Penn Foster Education Group has a 1.0 star rating from 2 reviews with 100% unfavorable feedback; recent recommendations read "Customer Beware" and "Don't waste your time!". Consumers report high price levels and dissatisfaction with billing and customer service.
Key Takeaways for Future Customers
- Check Penn Foster Education Group reviews and confirm cancellation and refund policies before enrolling.
- Document interactions when contacting customer service and monitor subscriptions and autopay.
Negative Feedback / Risk Areas
- Recurring Penn Foster customer complaints about billing that continued after cancellation and accounts sent to collections.
- Enrollment errors led to lost scholarship opportunities and lengthy unresolved service calls.
Positive Feedback
There were no positive comments in the provided reviews; issues center on billing, refunds, subscriptions, and customer service responsiveness.
Turn one complaint into a collective action
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Verified Reviewer
Did Not Cancel Subscription and Billing when Asked To.
- - Canceled Gunsmithing course with Penn Foster after layoffs; monthly fees continued and I owe $770.10, sent to collection, and on my credit report.
I decided to cancel a Gunsmithing course I signed up for with Penn Foster. I was laid off and could no longer afford the cost.
Penn Foster continued to acrue monthly fees even after I had tried to cancel the course.
They now say I owe $770.10 and sent this to collection even after I discontinued my regular autopay. Now it shows up on my credit report.
- Too hard to find out how to cancel a subscription to a course
Preferred solution: Call off the collection and report the changes to the credit report companies.
User's recommendation: Customer Beware
Loss of Scholarship
- - Lead changed instead of adding a new lead.
- - The scholarship was lost due to the profile issue.
- - Spent over 10 hours trying to fix the profile.
My daughter was due to start college this week. All she lacked was 2 assignments and she could get her diploma.
I enrolled a second child and the guy who signed her up changed my first daughters information instead of creating a new lead (what Ive been told). My first daughter lost her scholarship because Ive been calling for THREE WEEKS trying to FIX her profile. Im beyond mad and its not fair to her. She was adopted through foster care last year and shes the first person to graduate high school in her whole family.
This experience has made an exciting time extremely scary and unknown.
So, thanks PENN FOSTER for screwing up my daughters scholarship and wasting over 10 hours of my time over the past 3 weeks. I would never send my CAT to get an education from your institution.
Preferred solution: Price reduction
User's recommendation: Don’t waste your time!
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