Dean V Fvk

Poor customer service

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My kids purchased a gift voucher to the value of 390 dollars pre covid. Peninsula Hot Springs refuse to honour this voucher.

There is no ethical or moral reason for expiry dates on vouchers. This is legalised theft in my opinion.

Please be aware if you are considering purchasing a gift voucher from this business. They want your money.

View full review
Loss:
$390
Pros:
  • Relaxing treatments
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Avoid gift vouchers.

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