Michael K Uta

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Item never received ordered Mar. 18th & no refund even though cancelled order May 4th

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Penguins Store - Item never received ordered Mar. 18th & no refund even though cancelled...

I had ordered an official Pittsburgh Penguins Jersey on March 18, 2022 (Order: AZIJVYHHM Placed on 03/18/2022 20:41:27

Item: Jason Zucker Pittsburgh Penguins Men's Adidas Authentic Black 2021/22 Alternate Primegreen Pro Player Jersey - Size : XXL/56

Total paid: $149.99).

I was told that it was shipped & returned to them ... however when I checked my order ...

I noticed that there was no tracking information ... or even what courrier was used!!! In other words ... it was never shipped ...

this is a single family home that gets alot of deliveries & never have had anything returned ... this house is well known to the drivers that work this area!

I was told would "have to wait a couple more days" for it when contacted them in middle of April. When still haven't received the item my May 4, 2022 I cancelled my order ... it has been 1 1/2 months & still no refund issued ...

Isn't it "theft by deception" ... as they market an item ... say it's in stock ... which is the reason I ordered from them ...

I bought it with the sole purpose of wearing a Jason Zucker Pittsburgh Penguins jersey to the Pittsburgh Penguins vs. Minnesota Wild on March 31, 2022 here in St. Paul & Jason Zucker used to skate for the Minnesota Wild ...

so I wanted to wear the jersey here to wear a Pittsburgh Penguin Zucker jersey ... well that was the 1st of many headaches this has caused ...

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Preferred solution: Full refund

User's recommendation: AVOID LIKE THE PLAGUE

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