Billing

5.0
There was absolutely no complaint. I just got some helpful information from a very polite agent. I wish all utilities were as helpful as Penelec..
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#2869596 Review #2869596 is a subjective opinion of poster.
Location
Johnstown, Pennsylvania

Constant power outages.

1.9
They keep cutting the power for infrastructure repair and do not follow up to tell us they're rescheduling. I keep having to burn sick days because I work from home. The amount I pay them every month, you'd think they could afford to send another call per person. Also, I've been getting more power outages after these "upgrades" than the 5 years before them.
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#2611086 Review #2611086 is a subjective opinion of poster.
Location
Erie, Pennsylvania
New Reviewer

Would like an energy saving kit

I would like a free energy saving kit. I havent received one in several years an the last on I received was very helpful. I would like the light bulbs, night lights, shower and spigot head and anything else that comes with the package.
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#2438100 Review #2438100 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Power outage

Said tree damage power should be restored around 5:30 p.m.
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#2383260 Review #2383260 is a subjective opinion of poster.
Location
Altoona, Pennsylvania

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Verified Reviewer New Reviewer

Why do you keep shutting off power

2.3
Every three months penelac shuts off the electric. This time common sense is out the window. 20 out side shut off electric not the smartest decision I have ever heard.They want to do maintenance on what at 20 weather and as well children have home school because of covid 19. Parents do work from home as well covid 19 .
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#2325268 Review #2325268 is a subjective opinion of poster.
Pros
  • Lousy idea shutting off electric in winter
Loss
$120
Preferred solution
Let the company propose a solution
New Reviewer

Street light out

Street has been out it makes it very unsafe for those leaving for work in early am. With no light from street light to be shining.
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#2321973 Review #2321973 is a subjective opinion of poster.
Location
Painted Post, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Experiencing frequent power interruptions

Will call when representatives are available.
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#2293089 Review #2293089 is a subjective opinion of poster.
Location
Indiana, Pennsylvania