Penelec Reviews

There was absolutely no complaint. I just got some helpful information from a very polite agent. I wish all utilities were as helpful as Penelec..

They keep cutting the power for infrastructure repair and do not follow up to tell us they're rescheduling. I keep having to burn sick days because I work from home. The amount I pay them every month, you'd think they could afford to send another call per person. Also, I've been getting more power outages after these "upgrades" than the 5 years before them.

I would like a free energy saving kit. I havent received one in several years an the last on I received was very helpful. I would like the light bulbs, night lights, shower and spigot head and anything else that comes with the package.

Said tree damage power should be restored around 5:30 p.m.

Every three months penelac shuts off the electric. This time common sense is out the window. 20 out side shut off electric not the smartest decision I have ever heard.They want to do maintenance on what at 20 weather and as well children have home school because of covid 19. Parents do work from home as well covid 19 .

Street has been out it makes it very unsafe for those leaving for work in early am. With no light from street light to be shining.

Will call when representatives are available.

Will pay 198.00 by Jan 14th and remainder Jan. 22nd.

This is by far the worst company out there. I feel like they are crooks! They put new digital meter's in, ever since this happened my bill has been outrageous. So bad that one month is was about 1000. I call and call them and constantly get, there is nothing they can do. I need to have and electrician come look. WHY? they put the meter in? I asked them am I supplying the Dollar store? because honestly I don't think i'm using that many KWH. It's been a constant fight. So they now put me on this "payment plan" it's 700 a month. I told them there was no way I could even afford this. I have 3 kids. well due to my usage this was the best thing for me. per penelec. I found way to pay one month the next I called and asked if I could break the payments up? 2 payments they said yes. I did this to try so stay on top of it. so this month I get my bill it's now 1586.00 they hit me with a 862.00 deposit?? why ? I'm paying the ridiculous payment plan that I can't afford and now I got a higher bill? so I called and because my payment was late they added that. what the heck is wrong with this company!! almost 900!!! I'm furious sick, and about to go without power because I honestly can't afford it. how can a single house use about 1000 a month in electricity? and when I call them they tell me they can't help me due to my usage, well i'm simply trying to tell you there is no way I used that much. it's so bad that I make everyone turn things out by 10. nothing is allowed on anymore at night just to test the waters of penelec. my bill and usage is still high? whats going on? no I can't afford an electrician, and I don't think it's fair that I should have to pay for one. they just put a new transformer in at our pole a couple years ago too? honestly I that messed up? oh lord let me find out they are charging me wrong I could use all that back money!! I know other's have to be having the same problems. Please someone let me know what you did to solve this? If not let's get together, they have to listen to a large group. i'll stand in front of penelec with signs ;) i'll be that person. let's look for a lawyer there has to be someone out there that can help. They are stealing from us!!