Billing

There was absolutely no complaint. I just got some helpful information from a very polite agent. I wish all utilities were as helpful as Penelec..
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ID
#2869596 Review #2869596 is a subjective opinion of poster.
Location
Johnstown, Pennsylvania

Constant power outages.

They keep cutting the power for infrastructure repair and do not follow up to tell us they're rescheduling. I keep having to burn sick days because I work from home. The amount I pay them every month, you'd think they could afford to send another call per person. Also, I've been getting more power outages after these "upgrades" than the 5 years before them.
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ID
#2611086 Review #2611086 is a subjective opinion of poster.
Location
Erie, Pennsylvania
New Reviewer

Would like an energy saving kit

I would like a free energy saving kit. I havent received one in several years an the last on I received was very helpful. I would like the light bulbs, night lights, shower and spigot head and anything else that comes with the package.
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ID
#2438100 Review #2438100 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Power outage

Said tree damage power should be restored around 5:30 p.m.
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ID
#2383260 Review #2383260 is a subjective opinion of poster.
Location
Altoona, Pennsylvania

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Verified Reviewer
New Reviewer

Why do you keep shutting off power

Every three months penelac shuts off the electric. This time common sense is out the window. 20 out side shut off electric not the smartest decision I have ever heard.They want to do maintenance on what at 20 weather and as well children have home school because of covid 19. Parents do work from home as well covid 19 .
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ID
#2325268 Review #2325268 is a subjective opinion of poster.
Pros
  • Lousy idea shutting off electric in winter
Loss
$120
Preferred solution
Let the company propose a solution
New Reviewer

Street light out

Street has been out it makes it very unsafe for those leaving for work in early am. With no light from street light to be shining.
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ID
#2321973 Review #2321973 is a subjective opinion of poster.
Location
Painted Post, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Experiencing frequent power interruptions

Will call when representatives are available.
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ID
#2293089 Review #2293089 is a subjective opinion of poster.
Location
Indiana, Pennsylvania

Billing

Will pay 198.00 by Jan 14th and remainder Jan. 22nd.
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ID
#1747258 Review #1747258 is a subjective opinion of poster.
Location
Erie, Pennsylvania
New Reviewer

Horrible company/ crooks/ something has to be done.

This is by far the worst company out there. I feel like they are crooks! They put new digital meter's in, ever since this happened my bill has been outrageous. So bad that one month is was about 1000. I call and call them and constantly get, there is nothing they can do. I need to have and electrician come look. WHY? they put the meter in? I asked them am I supplying the Dollar store? because honestly I don't think i'm using that many KWH. It's been a constant fight. So they now put me on this "payment plan" it's 700 a month. I told them there was no way I could even afford this. I have 3 kids. well due to my usage this was the best thing for me. per penelec. I found way to pay one month the next I called and asked if I could break the payments up? 2 payments they said yes. I did this to try so stay on top of it. so this month I get my bill it's now 1586.00 they hit me with a 862.00 deposit?? why ? I'm paying the ridiculous payment plan that I can't afford and now I got a higher bill? so I called and because my payment was late they added that. what the heck is wrong with this company!! almost 900!!! I'm furious sick, and about to go without power because I honestly can't afford it. how can a single house use about 1000 a month in electricity? and when I call them they tell me they can't help me due to my usage, well i'm simply trying to tell you there is no way I used that much. it's so bad that I make everyone turn things out by 10. nothing is allowed on anymore at night just to test the waters of penelec. my bill and usage is still high? whats going on? no I can't afford an electrician, and I don't think it's fair that I should have to pay for one. they just put a new transformer in at our pole a couple years ago too? honestly I that messed up? oh lord let me find out they are charging me wrong I could use all that back money!! I know other's have to be having the same problems. Please someone let me know what you did to solve this? If not let's get together, they have to listen to a large group. i'll stand in front of penelec with signs ;) i'll be that person. let's look for a lawyer there has to be someone out there that can help. They are stealing from us!!
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1 comment
#1866837

Call the PUC and complain to them, do it every month.

ID
#1649906 Review #1649906 is a subjective opinion of poster.
Pros
  • Only electric company basicaly
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Price reduction
New Reviewer

PENELEC REFUSED TO HELP

2.21.2019 Today, two young men were going from door to door asking to come into your house and do an energy audit. They had PENELEC/NATIONAL FUEL IDs around their neck. I called Penelec, and your agent told me they were just trying to get our customer ID numbers so they could change us over to another electric supplier without our permission. I asked your agent if she could report this, and she said, "there is nothing we can do about it". I can't believe that Penelec doesn't care about people going from door to door trying to illegally steal their customers. But, she refused to do anything. Indeed, I should be looking for a new supplier if this one doesn't care about fraud against their company. I did call the State Police, and they said they would be on the look out for these two criminals. I could not find a way online to report this to NATIONAL FUEL. The problem with door-to-door fraud, and God only knows what other crimes they will commit once they get into your house, is that nobody cares. I am a Vietnam Veteran and served this country for 20 year, and I never said there was nothing I could do about it. I served you where and when my country needed me. I just want PENELEC/NATIONAL FUEL TO BE AWARE OF THIS PROBLEM AND INVESTIGATE IT AGGRESIVELY! That should be their job!
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1 comment
#1866839

You don't have to let anyone in your house. Call the PUC and explain that to them.

ID
#1477317 Review #1477317 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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