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Pendleton Woolen Mills

Pendleton Woolen Mills

www.pendleton-usa.com
What is your customer experience with Pendleton Woolen Mills?

Pendleton Woolen Mills Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pendleton Woolen Mills has a 2.5 star rating from 1 review and consumers are mostly dissatisfied, citing delivery delays and poor response from customer service in Pendleton Woolen Mills reviews.

Positive Feedback

Products are noted as very attractive clothing, with shoppers acknowledging quality design despite service issues.

Negative Feedback / Risk Areas

  • Repeated delayed delivery and orders marked "awaiting pickup".
  • Unresponsive support: emails unanswered, calls disconnected, voicemails not returned.
  • Complaints about high price level and poor discounts impacting value.

Key Takeaways for Future Customers

  • Expect attractive products but review Pendleton Woolen Mills customer complaints about shipping before ordering.
  • Plan for possible delivery delays and limited customer service responsiveness.
  • Consider price versus available discounts when evaluating purchase.
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Anonymous
map-marker Grand Island, Nebraska

Package not delivered

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I have made an order about a month ago and I keep getting the delivery date extended. The original order was returned and now this order is "awaiting pickup" for over 3 weeks!

User's recommendation: I wouldn't recommend a ti ely delivery b from Pendelton!

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Resolved
Dr E Twy

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Verified Reviewer
| map-marker Bellevue, Nebraska

Resolved: An order placed 8 days ago has not been delivered. After 5 emails and multiple telephone messages - cannot reach customer service. Placed on terminal hold and then disconnected

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AI Highlights
  • - Order placed 8 days ago has not been delivered.
  • - No response from customer service via email or phone; calls disconnect and voicemails not returned.
Updated by user Jan 11, 2023

Gift was received...late - but received. Will NEVER order from this company EVER again. Buyer beware.

Original review Dec 12, 2022

An order placed 8 days ago has not been delivered. I tried - over a 5 day period, to reach the Customer Service department to determine cause for delayed delivery. Company does not respond to emails, does not respond to telephone calls, disconnects telephone calls after being placed on terminal hold, does not return voice mail messages.

Pros:
  • Very attractive clothing
Cons:
  • Poor customer service and delayed delivery without a reason

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid doing business with the enterprise

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