Pelpro
Pelpro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pelpro has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: At tractor supply plus, Cheap, Lost good and affordable.
Cons: 2 hardware failures in 2 months, Awful customer service, Awful quality.Recent recommendations regarding this business are as follows: "DO NOT BUY PELPRO PRODUCTS", "Definitely do not buy", "Need to understand installation and cleaning requirements", "Do not buy a pelpro or other brands made by Hearth and Home Technologies", "Run far far from pelpro".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pelpro has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: At tractor supply plus, Cheap, Lost good and affordable.
Cons: 2 hardware failures in 2 months, Awful customer service, Awful quality.Recent recommendations regarding this business are as follows: "DO NOT BUY PELPRO PRODUCTS", "Definitely do not buy", "Need to understand installation and cleaning requirements", "Do not buy a pelpro or other brands made by Hearth and Home Technologies", "Run far far from pelpro".
Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Pelpro Reviews
"POOR CUSTOMER SERVICE INFERIOR PRODUCT"
I purchased a pelpro pellet stove from Tractor Supply in Nov of 22. Used it until Feb. of 23 and the vacuum switch went out. Pelpro sent me a new one but I had...
"It’s a piece of junk don’t buy it doesn’t stay lit it’s a POS"
Stove doesnt stay lit its a piece of junk not worth buying wont stay lit brand new stove poor customer service its a piece of *** User's recommendation: Don’t...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ospitaletto, Lombardy
POOR CUSTOMER SERVICE INFERIOR PRODUCT
I purchased a pelpro pellet stove from Tractor Supply in Nov of 22. Used it until Feb.
of 23 and the vacuum switch went out. Pelpro sent me a new one but I had to pay someone to put it in. I stopped using it in April because I didn't need the heat. I started using it again in Dec.of 23 and it worked for about 2 weeks but smelled very hot and like burnt wood and then wouldn't turn on.
I had someone look at it again and they couldn't figure out what was wrong. I have called and written several times and no one will get back to me. I am a widow on a fixed income and just lost $1800 on this stove plus the $150 charge every time I had someone come and look at it.
I now have no alternative heat source. I would love a refund and they can have their stove.
DO NOT BUY PELPRO
- Stop working and no customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY PELPRO PRODUCTS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Stow, Ohio
3 week stove
Installed my pp70 on 11-11-23 and by 12-6-23 it broke. Downloaded the manual and nothing in the troubleshooting section covers what it is doing.
Technical help is no help at all and they have no idea, yet I'm expected to repair it myself.
Alarm says hopper is empty when it is full and it will run for about 10 minutes and feed pellets and then shut off. This weekend it is going back to Menards.
User's recommendation: Definitely do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken Door Latch
The other day went to clean my stove, had it for almost 2 years at this point. The piece if metal that locks the glass fire door fell off.
Here due to their products being made in SouthEast Asia, there is a clear manufacturing issue. Looks like the metal just snapped off like a twig. I email customer service as they have removed their phone number from their website. They did respond quickly to that email in which I replied with the required photos, proof of purchase, etc in 15mins or less.
It then took them, and 3 follow up emails from me, another 7 hours to respond back giving me an update. I asked if it could be expedited since I can't use the stove without this fix. They said the best they could do was 2 days from time shipped. Ok, that is fine.
Key word there though is by time shipped...I didn't hear back from them. I sent a follow up email the next day asking for an update. I finally got an update it will take 2 weeks for the warranty department to adjudicate and ship a replacement. I responded back about wait I was told 2 days.
They said they could see what they could do. I highly doubt I will be able to use my stove for the rest of March. This is just awful customer service. Them not being able to make whole their customers due to their failings is horrendous.
They can correct this issue by shipping the part out so i can start my stove back up again in a few days. I later found out that this is a problem with all the stoves of the model I have. They buried a notice in their website. Again, their lack of notice to customers is nuts.
This is a Gar-Boge company.
I am hoping I can get 10 years out of this stove, I am finding out I doubt that. Do not buy from them.
- At tractor supply plus
- Shady business practices
- No communication
- Awful customer service
Preferred solution: Have a customer service phone number, be open and honest about any issues with the stoves with fixes and to ship out the needed part so that customers can have it within3 no more than 4 days from time of complaint
User's recommendation: Do not buy a pelpro or other brands made by Hearth and Home Technologies
Love My PelPRO
Great value for purchase. This was super easy to purchase online at Tractors Supply. It delivered to my home and was easy to install.
- Value
Preferred solution: Cash
User's recommendation: Need to understand installation and cleaning requirements
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Willimantic, Connecticut
Installed Nov 2022. Ran for 2 months. Stopped working Jan 12th. Been waiting for 2 months for new controll board. Still not here. Cann only contact through email. Said part on BO till Feb 17th. Still
Terrible service. Should not have to wait months for new controll board.
It will probably be spring before it arrives. There factory must be shut down as the controll boards are on bo this long! Or they have thousands of these built with no controll boards! Sounds like the chip shortage for the trucks last year!
Don't make sense. Sitting here looking at this hunk of steel sitting there collecting dust! Great job pelpro! It's a great piece of art to look at!
Not worth *** if it won't fire up! Great job!. Guess I'll look at a different company!
Customer service is a joke! If you guys can't keep good parts in-stock just shut your doors you'll never be any good.
User's recommendation: Run far far from pelpro
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsboro, Alabama
It’s a piece of junk don’t buy it doesn’t stay lit it’s a POS
Stove doesnt stay lit its a piece of junk not worth buying wont stay lit brand new stove poor customer service its a piece of ***
User's recommendation: Don’t buy pellet pro
Piece of crap stove
Have went through 2 pp150 stoves and each one has had issues. Of course you people have no phone number to get in touch with you.
You want your money but dont provide good customer service at all. I do NOT recommend anyone buy from pelpro.
- Junk products
Preferred solution: Full refund
User's recommendation: Don’t buy pelpro products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exhaust fan stops mid cycle, fills house with smoke
The exhaust fan stops once the lighting cycle is compete. PelPro customer care is only open 4 days a week.
I have already replaced the control board. Nothing but people's with this since I bought it. I will never buy PelPro again. You get what you pay for: low quality.
It's 25 F right now and we have no heat and no help.
If I could give it less than 1 star I would. Media size is way to small to upload.
- Cheap
- Cust service only open 4 days a week
- 2 hardware failures in 2 months
Preferred solution: Replacement parts for defective parts.
User's recommendation: Do NOT buy PelPro.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fowler, Michigan
Terrible
Terrible you ask for money after we spent all that money buying your stoves you don't even have A 1 800 number to contact anybody. I would not recommend this site to a dog
User's recommendation: I would never recommend it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Townsville, Queensland
Troubleshooting
I was told not to buy a pelpro bc of the issues, had issues ever since I bought it, hard to get ahold of someone, poor business hours, keeps giving me error 1 flash code empty hopper, clean hopper reset runs one cycle then flashes one time again for empty hopper, very frustrating
- Lost good and affordable
- Does not work like it should
Preferred solution: Troubleshooting and a unit that continues to work as advertised
User's recommendation: Explore options
Auger won't work
The pellet stove is new burned 15 bags through it. Clean it every 3 days. I shut it down to clean the stove and when I went to fire it up the auger wont feed pellets I made sure the Auger wasnt plugged with dust.
Preferred solution: It fixed
Mine did the same thing, when I went check the vacuum switch ,I pulled the vacuum line off and dust came out of the line! I had to tap the switch to knock all the dust out of it! Started working again!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Information about their product
I was interested in buying a pellet stove that Pelpro manufacturers and had an installation question. The representative answered all my questions in a friendly and professional manner. I will buy the product.
User's recommendation: I would recommend this company
LOL! Your nose is growing Pinocchio!
They don’t have a customer service number! Only respond through email!
Replying to
Louisa, Virginia
Brand new stove not working, no power at switch control
Bought stove last Saturday November 19th at tractor supply, used several times since then , worked great, I used it yesterday and turned it off last night before I went to bed, got up this morning cleaned it out tried starting it and no power to switch control, no led light , very disappointed, please let me know what you think -Thanks
Speculator, New York
Very poor customer service. No weekend availability.
Pellet stove purchased and installed yesterday (Friday), worked for 2 hours, now not even turning on. Tried all trouble shooting suggestions.
No customer service available on weekends. Not even a phone # to call in manual.
Medford, Wisconsin
Warranty part
called to see were my warranty part was. they said 2 to 3 days it be shipped.
then called again 10 days later and found out its on back order.
it will not be shipped till the middle of December. would have been nice to now from the start.
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This is a DIY product if you are not comfortable working on the product you should have bought a Harman that comes with dealer support. I have worked with customer serivce and they are vey responsive whether it be via email or phone. Call times can get high during the winter months but they are not a huge call center and its only run with about 10 people from what I have been told.