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1.4 Based on 41 reviews
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  • Customers like
    • Installer responded to call 1
    • Little or nothing 1
  • Customers don't like
    • Windows are poor quality 6
    • Poor quality window 4
    • Worthless backing of product 4
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  • From mobile
  • Dec 18, 2016
  • by anonymous
  • #975410

Replaced 50 year old window wish I had it back!!!! Was told getting top of the line $5000. First they were leaking water they changed seals. This morning ice around every window in this picture window my remaining old windows are not, talk about poor.Sure Pella won't do anything.Money hard to come up with, just wasted.

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My husband and I purchased a home in northern Ohio from the builder last August, 2016. While inspecting the home, I noticed Pella windows and the home inspector pointed out the high quality of Pella windows. Unfortunately, high quality is not a correct description of your windows. It is cold and the windows are leaking cold air. We have added insulation to the sides of the window. For a two year old home, insulation should not of been needed.... Read more

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I have a Pella sunroom. Three of the 5 skylight windows are leaking. The wood is ruined. I've spent countless days trying to stop the leaks with so success. This is the worst company in the world. Don't buy their windows! I have a Pella sunroom. Three of the 5 skylight windows are leaking. The wood is ruined. I've spent countless days trying to stop the leaks with so success. This is the worst company in the world. Don't buy their windows! I... Read more

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I purchased the vinyl double hung replacement windows 13 of them to be exact. They leak air in between the sashes and get moisture on the window panes whenever it's cold. I called customer services and after 2 calls someone came to the house to look at them. Pella either teaches their service guys how to screw the customer over or maybe they just need to go to classes on how to have good customer service and fix the problem. That guy came up... Read more

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I tried from July 2016 until October 2016 to get a representative to come out to my house, which by the way has over 20 Pella Windows already, to give me a price on two windows. I took off work to be there when the representative came out. He was a no show and a no call. This is now November and I have not seen a rep yet. I have spoken with several people on the phone who were so "concerned " about the treatment I received, yet I still have... Read more

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I would think twice about hiring a company that doesn't pay the help. It could open you the homeowner up to having a lien filed against your property. I'm in the process of recovering money from this business right now. The rep continues to make one excuse after another regarding final payment. There are multiple companies that install for this location and they're not happy either after continuing to be screwed around by the staff. If you're... Read more

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My entry door would not lock. I live in a volatile neighborhood, am 80 years old, and needed this attended to in a timely fashion before an incident occurred. I considered my request for service an emergency. I attempted to get through the answering machine for an entire day. Intermittently, a human answered and after explaining my situation I was told that I would be transferred to a person who could help, but was always sent back to the... Read more

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Purchased patio door from Lowe's. Went with this product on recommendation by contractor. *** move. Issue one. Door arrived with passive latch system broken. Lowes wouldn't touch it. Local service rep wouldn't touch it. Issue two. Active side leaks like crazy every time it rains. Did not discover issue until removing carpet. Next day had water running across floor. Issue three. Window on active side fogs up. Obviously a broken seal.... Read more

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  • From mobile
  • Sep 27, 2016
  • by anonymous
  • #926463

Windows will not lock after only 8 years and much money pella want 150 $ to come out for their problem what a rip off

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I purchased Pella windows about 10 years ago. One of the wood windows rotted out after about 4 years. It must have been a bad seal. After finding out about it I attempted to contact Pella but all I got was someone telling me to fill out an order form with various company numbers on it which of course I didn't have. They have a policy of not dealing with anyone that has a problem with their windows. Once you purchase a door or a window,... Read more

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