Pella
Reviews and Complaints
Question about service
Preferred solution: Deliver product or service ordered
Broken roller screen
User's recommendation: Keep all paperwork for everything you buy that has parts or warranty !!
Poor customer service
User's recommendation: Go with another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTorn shades
Preferred solution: Replacement shades at a reasonable price.
Leaking window
Preferred solution: Replacement window and after ur costumer service tried to rip me off and being rude $ for reinstall cause I'm not have ur replacement crew from here anywhere near me or my house after how there treatment on phone
User's recommendation: Do not buy pella products there costumer service is a joke
Poor service
User's recommendation: Don't buy Pella casement windows
Extreme poor communication and delays
User's recommendation: Do no use this company
Continuing issues w installation of two patio doors. Another visit yesterday to fix one item on a long punch list.
User's recommendation: Do not use Pella
Pella balance box and strings broken
Preferred solution: Let the company propose a solution
Lying salesman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't stand by their product
Preferred solution: I WANT THEM TO FIND SOMEONE TO FIX MY BLINDS !!!!!
Questions about proposed doors for my home
Preferred solution: Price reduction
Cancel
- When you call they come in short period of time
- Dont like that they didnt even care
- Price change when cancelled after price change was still charged
Preferred solution: Full refund
User's recommendation: Don’t order from Pella
Defective window installed by Lowes and Lowes would not address the issue
Haunted Pella window
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