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Unauthorized charges on my debit card by Pelican Spa

I made a reservation at Pelican Spa in Truth or Consequences, NM just a few days before my trip. I gave them my debit card number to hold the room with the intention that I would pay cash when I arrived. The day before I was supposed to go I saw that the full price of the room was taken out of my account. I was consequently overdrawn. This error could have been easily avoided had I been clearly informed while making the reservation on the phone that my card would be charged at that time. I was so put off by this lack of service as well as the fact that I had a fee from my bank for the overdraft, that I had no desire to go to Truth or Consequences or the Pelican Spa and cancelled my trip even though they had already charged me for the stay. I later saw that in an email confirmation it did state that my card would be charged.... this email was not checked until it was too late, and my absolute bottom line is that I should have been informed at the time of making the reservation to avoid any problems! When I called to dispute this charge the girl was unaccommodating and unapologetic, saying that it was my error. The whole thing leaves me with a very bad taste in my mouth and I would never consider dealing with this establishment again.
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#181365 Review #181365 is a subjective opinion of poster.
Dallas, Texas


Pelican Spa Terms of Service
Welcome to The website (the "Site") is comprised of various web pages operated by Pelican Spa ("Pelican Spa"). The Customer's use of constitutes The Client's agreement to all such Terms. Please read these terms carefully, and keep a copy of them for The User's reference. The purpose of this website is to allow The User of Website to browse for more information about Company's property and the surrounding area as well as reserve any available rooms or units. The Customer's use of is subject to Pelican Spa's Privacy Policy. Please review Company's Privacy Policy, which also governs the Site and informs users of Pelican Spa's' data collection practices. Visiting or sending emails to Pelican Spa constitutes electronic communications. The User of company services consent to receive electronic communications and The User of Website agree that all agreements, notices, disclosures and other communications that Website provide to The Client of Pelican Spa electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Pelican Spa Privacy Policy
Pelican Spa (Pelican Spa,, or Company's) operates the website (the "Service"). This page informs The User of Company's policies regarding the collection, use, and disclosure of personal data when The Customer use Pelican Spa's' Service and the choices The User of company services have associated with that data. Website use The User's data to provide and improve the Service. By using the Service, The User of company services agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in Pelican Spa's' Terms and Conditions, accessible from collect several different types of information for various purposes to provide and improve Pelican Spa's' Service to The User of company services While using Pelican Spa's' Service, Website may ask The Customer to provide The Company with certain personally identifiable information that can be used to contact or identify The Client ("Personal Data").
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Pelican Spa is a hotel located in New Mexico. The entertainment infrastructure is very conveniently situated regarding the downtown galleries, restaurants and shops. On the territory of the Pelican Spa there are private mineral baths. In every room people can benefit from the wireless internet and watch satellite television. Rates are formed on two guests per room for one night. The hotel consists of numerous rooms for wedding, birthday party celebrations, business seminars and other events. In addition to this clients may expect for the discounts and ask the managers about current promotions.

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