PelagicGear
PelagicGear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PelagicGear has a 3.3 star rating based on 3 customer reviews. Consumers are mostly neutral; reviewers value product diversity, the website, and report medium price level.
Key Takeaways for Future Customers
- Check PelagicGear reviews for notes about e-gift card redemption through online ordering only.
- Expect product variety and a usable website when researching gear and membership options.
- Plan for potential delays in reaching customer service when pursuing refunds or returns.
Negative Feedback / Risk Areas
- Recurring customer complaints about inaccessible customer service and automated phone routing.
- Gift cards limited to online ordering and unclear CS contact methods.
- Slow response times led some customers to pursue external complaint routes.
Positive Feedback
Customers praise nice gear, diverse products, and one reviewer reported a smooth return process once contacted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PelagicGear has a 3.3 star rating based on 3 customer reviews. Consumers are mostly neutral; reviewers value product diversity, the website, and report medium price level.
Key Takeaways for Future Customers
- Check PelagicGear reviews for notes about e-gift card redemption through online ordering only.
- Expect product variety and a usable website when researching gear and membership options.
- Plan for potential delays in reaching customer service when pursuing refunds or returns.
Negative Feedback / Risk Areas
- Recurring customer complaints about inaccessible customer service and automated phone routing.
- Gift cards limited to online ordering and unclear CS contact methods.
- Slow response times led some customers to pursue external complaint routes.
Positive Feedback
Customers praise nice gear, diverse products, and one reviewer reported a smooth return process once contacted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Return a gift
- - Getting them on the phone was a little sketchy.
- - I arranged a return for birthday gifts; everything went smoothly, awaiting a return label.
Although getting them on the phone was a little sketchy, I had absolutely no problem arranging a return for a couple of birthday gifts for my husband from my daughter. It seems like everything went very smoothly, and I am awaiting a return label. Thank you for your help!
No luck redeeming e-gift card
- - Pelagic Gear CS is hard to reach; the line goes to the online store.
- - I love the products; CS access comes via ads and a chat resolved in 3 days.
very very difficult to reach Pelagic Gear's customer service. The CS line on their website directs you to their online store (no help).
If Pelagi Gear's CS would have been easily accessible and responsive I would never have had to use "pissedconsumer". They must have lots of issues here. I love their products and have spent plenty both in their Deerfield Beach store (incidentally is now closed) and online. To access their CS, you must reply to their direct advertisement ads offering you deals and percent off savings.
Nowhere is wording to help direct you to CS. I did and was fortunately and finally answered with a chat. Then I got somewhere, and resolve happened.
I lost 3 days chasing down CS, I hope you do not. Thank yoy Pissedconsumer.
User's recommendation: help them find a good IT person to rebuild CS on their WS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo luck redeeming e-gift card
- - Pelagic's customer service line is automated and directs callers to the website with no live agent.
- - There is no email contact available.
I am very upset that it has been impossible to get in contact with Pelagic. Pelagic's Customer Service number only provides an automated answer to 'go to the website,' in which there is no means whatsoever to speak with anyone in Customer Service.
There is no email correspondence either. Can anyone help with this?
- Nice gear
- No way to speak with customer service
- E gift cards only redeemable through online ordering
Preferred solution: to redeem my E-Gift card
User's recommendation: Do not purchase Gift Cards, Call BBB as I am
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