Sharlie Cfa

No luck redeeming e-gift card

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very very difficult to reach Pelagic Gear's customer service. The CS line on their website directs you to their online store (no help).

If Pelagi Gear's CS would have been easily accessible and responsive I would never have had to use "pissedconsumer". They must have lots of issues here. I love their products and have spent plenty both in their Deerfield Beach store (incidentally is now closed) and online. To access their CS, you must reply to their direct advertisement ads offering you deals and percent off savings.

Nowhere is wording to help direct you to CS. I did and was fortunately and finally answered with a chat. Then I got somewhere, and resolve happened.

I lost 3 days chasing down CS, I hope you do not. Thank yoy Pissedconsumer.

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User's recommendation: help them find a good IT person to rebuild CS on their WS

Sam C Hnz

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Verified Reviewer

No luck redeeming e-gift card

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I am very upset that it has been impossible to get in contact with Pelagic. Pelagic's Customer Service number only provides an automated answer to 'go to the website,' in which there is no means whatsoever to speak with anyone in Customer Service. There is no email correspondence either. Can anyone help with this?
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Loss:
$75
Pros:
  • Nice gear
Cons:
  • No way to speak with customer service
  • E gift cards only redeemable through online ordering

Preferred solution: to redeem my E-Gift card

User's recommendation: Do not purchase Gift Cards, Call BBB as I am

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