PEERLESS GEAR
PEERLESS GEAR Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report poor availability of replacement parts, frequent backorders, high price level, and consistent problems reaching support based on PEERLESS GEAR reviews and recent accounts.
Positive Feedback
Products serve heavy equipment like mowers and tractors and are used by manufacturers, indicating industrial reach and application fit.
Negative Feedback / Risk Areas
- Repeated nonresponsive customer service and missed calls.
- Long backorder times for replacement parts causing downtime.
- Refunds required when orders fail to arrive or delays harm customers.
- High price level noted by consumers.
Key Takeaways for Future Customers
- Expect to research PEERLESS GEAR customer complaints before ordering critical parts.
- Confirm stock and lead times for replacement parts to avoid equipment downtime.
- Document deposits and refund policies when placing large orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report poor availability of replacement parts, frequent backorders, high price level, and consistent problems reaching support based on PEERLESS GEAR reviews and recent accounts.
Positive Feedback
Products serve heavy equipment like mowers and tractors and are used by manufacturers, indicating industrial reach and application fit.
Negative Feedback / Risk Areas
- Repeated nonresponsive customer service and missed calls.
- Long backorder times for replacement parts causing downtime.
- Refunds required when orders fail to arrive or delays harm customers.
- High price level noted by consumers.
Key Takeaways for Future Customers
- Expect to research PEERLESS GEAR customer complaints before ordering critical parts.
- Confirm stock and lead times for replacement parts to avoid equipment downtime.
- Document deposits and refund policies when placing large orders.
Media from reviews
Lexington Park, Maryland
Peerless Gear Transaxle Review from Lexington Park, Maryland
- - They never answer the phone or return calls.
- - I lost customers due to their non-existent customer service.
Doing business with Peerless Gear is like trying to do business with a deaf and blind Mime! Impossible!
They never answer their phone and they never return phone calls!
And when they do answer, you get transferred to every department except the one you need. Or the person you need to speak to is NEVER there!! I lost 6 customers because of Peerless's non existent customer service! Lawnmower racing is big in my area and I had a 6 man race team that paid a big cash deposit on 10 brand new transaxle assemblies.
Unfortunately, none of my distributors had them in stock. So I had to go through Brainless uh I mean Peerless to order them but I had to refund the deposit because after 2 weeks NO ONE at Peerless would answer their phones, voicemail, email or return phone calls!!!
Thanks a lot Brainless! Uh I mean Peerless!
PEERLESS GEAR 16 weeks for replacement parts
- - Peerless Gear trans/diff parts were backordered.
- - The ETA was 2-5 days; now it's six weeks.
- - Direct contact unresponsive; I had to page someone.
PEERLESS GEAR supplies allot of manufactures with Trans or differentials. Lawnmowers,tractors,concrete cutters,etc.
Everyone knows parts wear. Well that came to pass and I ordered a part through one of their distributors. BACKORDERED!!! ????
OK two to five days no big deal. Now it has been over 6 weeks waiting for a part. I can use the equipment I have without this part. I strongly suggest asking if you're Trans or differential is PEERLESS GEAR.
I may never get this part. All that money down the drain because I can't get one *** part. I called them direct. The person who I won't name will never answer the phone I had to have her paged one day.
I GOT SORRY FOR THE INCONVINENCE.
That's it??? Try getting that answer when you need a replacement part.
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