Michael W Lqw

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Warranty declined

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Shower faucet handle has fallen apart and my lifetime warranty has been declined I have been advised that this product is no longer available and I must purchase a new one This is not acceptable customer service and I feel the warranty being lifetime should be including a replacement of the new model being offered .
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Pros:
  • Nice product line
Cons:
  • Company does not stand behind their warranty

Preferred solution: Full refund

User's recommendation: Use caution when purchasing Peerless products as the warranty is not lifetime

Alicea F Tts
map-marker Los Angeles, California

Replacement

I purchased a shower head in December and now it doesn't work I did try to contact your company by phone at 6 am 7 am and 8 am and each time the recording tells me that wait time is 52 minutes or longer. This is the worst customer service if I can ever get through I WILL NEVER PURCHASE A PEERLESS PRODUCT AGAIN
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