Mike t Rec

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Pectin E600lfp hardly used stored in warm safe dry location at 80% charge is dead and will not take a charge no customer service help avaliable.

Pecron - Pectin E600lfp hardly used stored in warm safe dry location at 80% charge is...
Pecron - Pectin E600lfp hardly used stored in warm safe dry location at 80%... - Image 2
Updated by user Mar 04, 2024

I would like to convince pecron to create some kind of customer service.

Original review Feb 28, 2024

E600 will not charge. I tried AC charger it indicates battery is charging but E600 does not turn on. I merely want to speak with someone with knowledge to help troubleshoot

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Preferred solution: Assistance to diagnose why E 600 is not working

Jason G Tmz

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| map-marker Seattle, Washington

Pecron won't return my authorized RMA.

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Pecron won't return my authorized RMA.
Pecron won't return my authorized RMA. - Image 2
Pecron won't return my authorized RMA. - Image 3

I am writing to express my profound dissatisfaction with the handling of my recent Return Merchandise Authorization (RMA) request. I initiated an RMA request (RMA# UF00106-RMA) for a defective product I had purchased from your company.

As per your instructions, I returned the item to your facility on September 27th and received confirmation that it had been successfully received by your team and signed for by Cindy. However, despite the passage of weeks since the products return, I have yet to receive any information or a replacement item, and this has caused considerable frustration.

When I initiated the RMA process, I had reasonable expectations that the defective product would be promptly examined upon receipt, and a replacement would be sent out with the least possible delay. The lack of communication or updates regarding the status of my RMA has been disheartening. This situation not only inconveniences me but also tarnishes my perception of your companys customer service.

I would like to bring to your attention the following concerns:

1.

Lack of Communication: Throughout this process, there has been a significant absence of communication on your part. I have received no updates, notifications, or any indication that the RMA request is being processed.

2. Delayed Replacement Shipment: The delay in shipping a replacement product is unacceptable. I assumed that a prompt replacement would be sent as soon as my returned item was received, but this has not happened.

3.

Disregard for Customer Satisfaction: The way my RMA request has been handled makes it appear that your company is not prioritizing customer satisfaction. This experience contradicts the commitment to quality and service that I expected when choosing your products.

4.

Frustration and Inconvenience: As a result of this prolonged delay, I have been without the necessary product for an extended period, leading to considerable frustration and inconvenience.

I kindly request immediate action to address these concerns. Specifically, I request you to provide a clear and specific timeline for when I can expect the replacement product to be shipped.

View full review
Loss:
$608
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Avoid

1 comment
Guest

... end of november; still no solution ?

wow... looks like all these portable power pack companies are the same.

Same complaints about Bluetti, Ecoflow, etc... I guess the FIRST one that'll come up with actual GOOD customer service will sell thousands of units !

Resolved
Guy S Zts

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Resolved: Still have not received my package

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Pecron - Still have not received my package
Pecron - Still have not received my package - Image 2
Pecron - Still have not received my package - Image 3

After ordering through Amazon a pecron e2000 generator and two solar panels 200 w each I have yet to receive the generator I have received the two solar panels I have been told another generator has been shipped to me but I have still not received it.

View full review
Loss:
$1200
Pros:
  • Show a great productjackery
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Either go directly to packer on or buy from some other manufacturer

David F Tur

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Verified Reviewer

They will not ship my order to me

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I ordered 2 solar power systems and paid for them on Alibaba. Pecron was the supplier.

They took my money the next day from my account (25 Feb 2021) yet will not and have not shipped my goods. They ask me repeatedly to apply for a refund, but I do NOT want to do this, since I want the items and want them for the price they were listed at. Pecron want me to cancel the order and re-order on their site or other sites at a much higher price. Pecron should just honor their initial contract at the price they listed them for and honor their contract which they accepted payment for.

It seems this company has NO honor... I know this cannot be true of all companies in China.

View full review
Loss:
$1346

Preferred solution: Deliver product or service ordered

User's recommendation: I would rate this company, CHINA CN Shenzhen Pecron Technology Co., Ltd., at zero or less if possible and recommend EXTREME CAUTION if you try dealing with them. It seems just a bait and switch type scheme.

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