Bruce H Khf

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Verified Reviewer
| map-marker Temecula, California

Bad Customer service

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Pechanga - Bad Customer service
Updated by user Oct 13, 2023

I got "i'll get back to you" was their response

Original review Oct 06, 2023

I was told to remove my hat at the Oak room steak house. I showed them a massive bandage from recent forehead surgery with Dr orders to keep hat on at all times.

The mgr at Oak room staek house was insensative to my medical needs and insisted on the no hat policy. So I sat there watching staff and customers staring at my head.

View full review
Loss:
$400
Cons:
  • Rude insensative staff

Preferred solution: Full refund

User's recommendation: Do Not go there

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