Poor customer service

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My wife and I are on our 3 Nissan + forth car we got used from a dealership belonging to Pearson Nissan of Ocala.

First time was excellent, from our sales person to even getting appointments.

Started changing when we got our 2 Nissan (2 - 3 years later). Sales person was great but then we found out he was gone (our time with him we noticed he was not happy with the company but that did not interfere with the great service we got from him.

Appointments? Called a few times, left message and many times never got called back.

Got our 3 Nissan - 2 to 3 years later; well, down hill from our last experience. Again, the salesman was a nice guy that ended up going somewhere else a few months later (wonder why).

The lies - we were told (one of the reasons we ended up taking the car) on thing that we were getting for free?

Yeah, ok! It was never put in the sales contract, and this was after the manager approved it.

So needless to say, my wife and I got embarrassed a couple times when we took our present vehicle in for service and were asked to pay (made us look like we did not wanted to pay, that we were trying to pull something on them) for services that we and this dealership - Pearson Nissan of Ocala agreed on when we purchased the car. The so called manager got involved again, apologizing and assuring us that would not happen again? Right. It did every time.

They then last time we took it there (I believe it was the last time); was to perform our last free service and fix some recall service that needed to get done!

Service got done very quickly and as far as the recall service?

I was told it got done but then I had to call the dealership and spoke several times to the service manager about another recall (the reason I called was that it sounded like the same thing I had the car there for); I was told it never got done? What? I waited there all afternoon and did not get done?

Needless to say calls got exchanged and I requested to speak with the General Manager? Was never available.

How can one be a General Manager and not know what is going on on his own shop? How can one have that position and not take time for a loyal customer to his dealership?

I love Nissan, love my Rogue.

Have been looking and reading about the 2021 Rogue? Unfortunately I think we are done with Nissan.

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User's recommendation: Do not purchase from Pearson Nissan of Ocala unless you get in blood everything you and the dealership agree on.

Andrea R Umg

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Avoid..... do not purchase from here

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We purchased a 2013 Altima last September. The salesman told us at the last minute that the car had a problem with the A/C and that it would be solved and fixed when we picked it up the next day.

We picked it up the next day 11 miles in the A/C went. We were flying to the UK the next day and wouldnt be back until the 8th January 2020. They told us they fixed it and so on the 9th January we did approx 50 miles and the A/C went. We dropped it off for repair and they gave us what we thought was a courtesy car.

We heard nothing from them. We called them and left a message no response. Last night we walked to our car parking lot and the courtesy car was gone. We called Nissan because we thought it had been stolen however they had been along and just taken it.

With our belongings and not even knocking the door. This morning they lied to us saying they had no drivers to deliver our car. They sent a driver to pick my husband up and then told him it was a hire car and we owe over $500. They had entrapped my husband.

Our several hours he has paid however we are both very upset and disgusted by our treatment and the poor car we have purchased.

Im not sure why they could not contact us to collect the car and I dont know why they couldnt email. I have suspicions that the A/C will fail again after a short time and would like some help to sort this mess out.

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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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