Pearson Nissan Of Ocala

My wife and I are on our 3 Nissan + forth car we got used from a dealership belonging to Pearson Nissan of Ocala. First time was excellent, from our sales person to even getting appointments. Started changing when we got our 2 Nissan (2 - 3 years later). Sales person was great but then we found out he was gone (our time with him we noticed he was not happy with the company but that did not interfere with the great service we got from him. Appointments? Called a few times, left message and many times never got called back. Got our 3 Nissan - 2 to 3 years later; well, down hill from our last experience. Again, the salesman was a nice guy that ended up going somewhere else a few months later (wonder why). The lies - we were told (one of the reasons we ended up taking the car) on thing that we were getting for free? Yeah, ok! It was never put in the sales contract, and this was after the manager approved it. So needless to say, my wife and I got embarrassed a couple times when we took our present vehicle in for service and were asked to pay (made us look like we did not wanted to pay, that we were trying to pull something on them) for services that we and this dealership - Pearson Nissan of Ocala agreed on when we purchased the car. The so called manager got involved again, apologizing and assuring us that would not happen again? Right. It did every time. They then last time we took it there (I believe it was the last time); was to perform our last free service and fix some recall service that needed to get done! Service got done very quickly and as far as the recall service? I was told it got done but then I had to call the dealership and spoke several times to the service manager about another recall (the reason I called was that it sounded like the same thing I had the car there for); I was told it never got done? What? I waited there all afternoon and did not get done? Needless to say calls got exchanged and I requested to speak with the General Manager? Was never available. How can one be a General Manager and not know what is going on on his own shop? How can one have that position and not take time for a loyal customer to his dealership? I love Nissan, love my Rogue. Have been looking and reading about the 2021 Rogue? Unfortunately I think we are done with Nissan.