New Reviewer

Cumberson & Difficult Elevate Science for 8th Grade

Update by user Nov 07, 2019

no

Original review posted by user Nov 06, 2019
the 8th grade Elevate Science online portion of the course is extremely difficult to navigate, It is time consuming, overly layered and leaves students feeling overwhelmed and teachers frustrated. Their are too many hoops and sign ups that teachers and students have to go through in order to access this curriculum. We will be requesting a refund and writing to the Curriculum Resource Director to see if we can cancel this for future years
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ID
#1701112 Review #1701112 is a subjective opinion of poster.
Product
Pearson Education Elevate Science Program
Cons
  • Ridiculous account lockout wait time
  • It is sooooooo annoying how it reloads you
  • Poor technical support
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
New Reviewer

Resolved: Simple License taking weeks

Pearson K12 Learning - Simple License taking weeks
Update by user Jan 22, 2020

I finally got a hold of a representative that was able to tell me how to open up the program to my students.

Original review posted by user Oct 03, 2019
I requested a license for Words Their Way Classroom on August 16th. The billing department couldn't figure out how to charge without tax (I would think a common thing to do since Pearson deals with schools). That took 3 weeks to fix. The last 4 weeks have been spent with me calling, telling them I have not received any information on how to access the website I should now have a license to, and having a new claim submitted, or just told they will "note" it. Every time I call it is a different reason why it hasn't been fixed. An admin needs to add me, they don't have the licence added to my school, it takes more than a few days to fix an "escalated" claim (really?!). I was even told by one person that an engineer would call me, only to be told the next time that was a lie! I am at my wits end with them. They have wasted 7 weeks that I could have been using this with my students. How hard can it be to add a license to a school? I don't understand their convoluted process.
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Resolved
ID
#1671089 Review #1671089 is a subjective opinion of poster.
Product
Pearson Education Program
Cons
  • No access
  • Technical support
  • Terrible customer service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

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