Sandra R Bzk
map-marker Indianapolis, Indiana

Purchase of used Kia Sorento ,Purchased in Nov 2021

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Updated by user May 20, 2022

Resolved at my cost, I did not get a call back from anyone ! The left turn signal stopped working, on the same side as the rear light in question ?

This to me endangers my life as a driver.

I had no choice but to bear the brunt of all this by paying out of pocket. With no apology for a bad sale.

Original review Apr 20, 2022
I have been loyal customer for over 20years,.I have tried to have a left back light fixed from day one. Due to condensation and now there is stagnant water in the casing and turn signal does not work. I purchased warranty and also gap insurance , I have left messages with Manager no response,and spoke with salesperson,and service dept, I am leary to drive vehicle and now must come out my pocket to get repair, over 300,00 dollars .I am very disappointed in the treatment I have received.Email will be sent to corporate. Sandy Richardson
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Preferred solution: Let the company propose a solution

Enny
map-marker Dallas, Texas

Shameful customer service & shortsightedness

I'm shocked at the poor customer service provided by Pearson Ford and their attempt to gouge customers. They've obviously never read Give Em the Pickle by Bob Ferrell or they would know how to treat customers better! On a Wednesday, my dad purchased 2 NEW cars from them in one night (who does that?!). My dad traded in a 2001 Neon with extensive hail damage, dents and other isses for $500, not realizing that I had wanted it. The next day, my dad called the salesman to say that his son-in-law would be calling to discuss buying the neon from them. On Friday, my husband called and was told they wanted $1,872 for it, but to come in on Monday and they could talk about it. On Monday, my husband went in and offered $1200 to take it away (it was still sitting in the back of the lot untouched). The salesman countered by offering to take a whopping $72 off the price (the tax)! What an insult in negotiations. We know the car will be sent to auction because of its condition. So the dealership will probably pay the auction house 20%, which means if they are lucky, they may make $1498. We would have went that high had they negotiated with us. But rather than negotiate fairly with us (and still make a hefty profit off the initial trade in amount) they chose to *** off my dad and mom, my husband, me, our grown children, and all the friends and family who I have told the story to. You'd think that if a customer buys 2 new cars in 1 night, they would work with them to sell their junk car back to their kids. I hope losing all these potential customers was was worth $100 or so extra they may have made! It makes me very worried for any future repairs my dad will have to have done to his cars there - how will they gouge them? My parents are seniors and I'm afraid this dealership will take advantage of them in the future. I don't trust Pearson Ford at all!
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2 comments
Svetlana Mgz

Sorry to break this to you but auto companies are in the money-making business. They bought that car from your dad so it was theirs to do whatever they pleased.

This happens all the time in America, it is capitalism. :)

Greg S Pkv

Your "dad" did not buy 2 vehicles that day.Your story is full of holes, next time you post a fake/bogus complaint at least get all your "relationships/kin folk, etc straight.husband/son-in law, etc. all the same person, ?

We have bben told by the dealership that a police report has been filed against you for attempted extortion and a R.0.(Restrainig order) has been filed and is now being served on you barring you from all dealership properties.

Our advice to you is to stop this harrassment as it will cause you severe legal charges if continued.

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linda f Pac
map-marker San Diego, California

Pearson Ford sounds more like "Worst-Than Ford"

Triston at the new car lot seemed like a nice guy with no initiatives other than helping me get a car on the terms that I put no money down and I have a credit rating of 590 with excellent car loan payment history. I get there and he had me test drive the only Focus they have. Why didn't he mention that before I made the trip out there! Then I let them know I don't want to put any money down but then he came back with a demand for $1000 down. Over the phone he said he had a 2008 Focus there at $14,000 after the rebates, but when I applied for credit it was almost $17,000. Then he passed me off to one of his co-workers who wasn't very helpful at all. Then to top it all off the manager comes out of the office and looks at me like I am some fraud and asks, "So, what's going on with Wachovia?" with a cynical stare. *** him! I pay on time all of the time. I can't believe they do business like that! Honestly, this is the worst experience I have ever had a car dealership! Instead of running your credit right there, they go into a office with the managers and shut the door. I also noticed that there are no hispanic workers at this dealership. What the *** is up with that? *** Pearson Ford's Management Team. I will make sure that I let everyone know how *** up they are at Pearson Ford. I have a big mouth and I know how to use it. They are the WORST!!!!!!!!!!!!!!!
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