Manufacturer: Pearson Education Category: Technical Support Clear all filters (6 of 6 reviews match)
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I am currently taking a physics class that requires us to use Mastering Physics through Pearson Education. It has been by far the worst experience I've ever had with customer service. I tried to buy the course yesterday and kept having errors where I could login and do...
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1.0
I didn't like
  • Wait time
  • Inability to use their brains
  • Entire system
#995653
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Instead of speaking with them, I emailed the Pearson engineering department directly, asking if they intend to support Sierra OS. They told me that they will email me when they are finally supporting it. How did a company as prominent as Pearson Education miss the...
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Anonymous

Anonymous Hopefully they'll update the requirements. Semester nearing it's ending, should of happened a long time ago.

Anonymous

Anonymous I have this same problem! I have to go to a library just to complete my Stats and Astronomy homework which is extremely inconvenient! Pearson please update!!!

Absolutely horrible company. Their customer service reps barely speak english and the support tech team has no idea how to deal with the problems that arise. Each time I have called in regard to an issue with Pearson Lab they spend days trying to understand the issue...
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Anonymous

Anonymous I am also having the same issues. I contacted the company I am taking the classes through, they utilize Pearson now just within the last 30 days, and I am 8 days unable to log...

Horrible company.Outsource all of their "customer service", the system is inadequate and outdated and the support tech has absolutely no idea how to deal with it. Each time I have called in regard to an issue with Pearson Lab they spend hours trying to understand the...
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I know that with Pearson's MyStatLab, I should be able to download the images from the textbook to incorporate into my powerpoint slides.I didn't remember how to get to the online location of these textbook images, so I thought I'd cut to the chase and call customer...
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I called technical support because my access code was incomplete. The last section of the code was completely cut off. I was on hold for 30+ minutes. When I was finally able to speak with the technical support assistant, she hung up the phone before even saying,...
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1.0
I didn't like
  • Customer service
  • Technical support
#690815
Reply to reviews