Manufacturer: Pearson Education Category: Customer Care Clear all filters (23 of 23 reviews match)
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I spent 35 minutes on the phone with a representative I could barely understand for him to send me the "Read Me" document which I specified I had already went through and have on my computer currently after asking the same questions over and over.He was more worried...
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I didn't like
  • Phone support
  • Attitude
  • Customer service and
#990138
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I actually have a good review.Yes, the homework answer process is lengthy, Im aware. However, today i dealt with support for the first time and was highly pleased! I took a calc. Class last semester and had to withdraw, long story short i registered for it again this...
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I have been trying for several month to get Person's representatives/educators help with Revel set-up for Canvas for Psychobiology course.I have asked at least for a guide to do it myself (this is my first class offering on Canvas and Canvas system is new to our...
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1.0
I didn't like
  • Poor customer support
  • Poor support
#978032
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Pearson Education Customer Care Review

#1004695
Worst customer service I ever witness. When they can't answer you question they hang up on you...yeah THEY HANG UP! Then when you solve your issue ( on your own) they have the AUDACITY to email you back to "check in" simply replied back "f*** you"
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Pearson Education Customer Care Review

#857347
On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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Very rude encounter with a supervisor after a day trying to locate my university's rep, in order to troubleshoot why the school was dropped from the portal menu - and as result, we do not exist.Presents a problem when 25 students call or email order the textbook...
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I purchased a book from the college bookstore for my son's computer class.While he was signing up, he told me he needed me to pay for a lab fee. In a rush, I went ahead to pay with my credit card when and immediately discovered that the book had an access code. I tried...
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After spending around a half hour on hold trying to reach customer support, I was greeted by a man who seemed in no apparent rush to accomplish anything.After repeatedly re-verifying the same information multiple times we finally determined I had acquired the wrong...
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I find it utterly ridiculous that universities require this textbook and its associate lab (it this case (MyOMLab) only to find the "the access code doesn't work"...aka error code 84 This is the second overpriced book I've purchased from Pearson, and both time same...
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I've used Pearson before for a biology and another programming course and it turned out fine-- just your typical pay to complete homework assignments ***.Buggy system and not much help on assignments, but at least it worked and I could just do the assignments and get...
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I called the support line today to get help on reading a letter in my access code that was written not clearly.The support agent was pretty rude and condescending. When I was trying to explain to her the letters in my access code she quickly got frustrated. I don't...
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I am a father of 4 children each of whom attended an E-book only high school.Every year, I have to engage in the frustrating task of interfacing with the Pearson Publishing Company to order online books. This company should simply be burned to the ground. Nothing about...
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1.0
I didn't like
  • Poorly designed website and video player
#897789
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