Manufacturer: Pearson Education Category: Accounts Clear all filters (5 of 5 reviews match)
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So I have a stat course that requires me to use MyStatLab, which in itself isn't a terrible product.My issue arose when I tried to purchase the access code after the trial expired. Unfortunately for me, my account locked the day that my professor was supposed to be...
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1.0
I didn't like
  • Error messages
#928066
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Their customer service reps have no useful information at any point.They cannot ever give time frames as to when issues will be fixed. They have been dealing with my account for over a week now and I still cannot log into the account. And every time I contact them, I...
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Anonymous

Anonymous That is no joke. I just tried to contact them and the person I spoke to had terrible grammar and no clue what to do. All they did was give me guesses at what I could try and t...

Anonymous

Anonymous I have had the same experienced with their mess for years

Their customer service is a joke.I have been trying to contact someone for about 6 hours. You click on "chat now", but you sit and wait for 30 mins or until you decide to click "cancel chat" because it is obvious no one will chat with you. My username and password...
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Anonymous

Anon I've been dealing with this issue for three days now. Nobody gets back to me, and I just had the most unhelpful customer service representative ever. I'm pretty sure she was w...

Anonymous

Kaitlyn How were you able to fix this problem? I've been on the phone for hours and my password won't work anymore.

Pearson Education Account Review

#1004005
1.0
I need to get into my account but forgot my user name and pass word tried to get help no help as of yet, lashonblair@gmail .com , please can someone help me please
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Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
We have attempted to get a refund for a textbook that we do not have access to on our account. This was paid for July 15, 2015. Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and...
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1.0
I didn't like
  • Returning book is impossible
  • How they treated me
  • Customer service
#707115
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