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For starters its a great way to get assignments done for college classes, however it is slow to load, it freezes, and my biggest complaint is that when you take a quiz and view your results i vot kicked out, or when it woukd let me view my results to see what i did...
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Their web site is slow and crashes. Every turn of the page tries to load some sort of media file...audio I presume. It must be large. Sometimes I wait minutes for a page turn. Won't ever buy another product from this place. At this point The Art History Revel online...
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This is the worst site I have ever used in my entire experience in school. I did not have an easy time logging into this site once. At first, pearson did not accept my access code after I spent all of this money to get into my account. Then, when I spent over an hour...
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Pearson Education Mymathlab Program Review

#924162
I like being able to do HW, the resources for learning & studying and even testing. However, getting customer support without jumping through hoops, needs substantial improvement. Too much red tape. For the record, the product is great but no immediate help for specific IT help.
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Pearson Education Mymathlab Program Review

#910773
1.0
Bought college algebra with mymathlab. Did not receive mymathlab code. Was told i misplaced it and "oh well, you need to buy another code". Horrible customer service. Hope i never have to use anything from this company again.
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Pearson Education Program Review

#907405
1.0
Can't believe Universities make students buy this wasteful, overpriced, useless product. Could not even do my homework because of so many technical issues. Talk about taking advantage of students...
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Pearson Education Customer Care Review

#857347
On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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This website truly pick pockets student's wallets. I am taking my third online course through this website because of my college. I DREAD having to pay so much for one code / with or without a book. I am already struggling to pay for books for other classes. The least...
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I purchased an item online for my Computer Science class my card was charged on Jan 24 and it was charged again on Jan 26 despite only purchasing it once. I tried to call customer service but she wasn't able to help me and asked me to email to pearson. Emailed pearson...
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Purchased an access code with course book for My IT Lab which instructor, after I opened the book, did not use either. I realize now that I do not need any other IT classes, only Math. The Math class I am taking uses My Math Lab. I should be able to use the IT Lab...
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I can't even buy their product right now. Whenever I try to buy the program required for my class, the link directs to some page with a bunch of text. When I close the window and and click the link again it says there's an error with my account. I have already talked...
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1.0
I didn't like
  • Website
  • Poor customer support
#996563
Reply to reviews
I am currently taking a physics class that requires us to use Mastering Physics through Pearson Education. It has been by far the worst experience I've ever had with customer service. I tried to buy the course yesterday and kept having errors where I could login and do...
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1.0
I didn't like
  • Customer service
  • Inability to use their brains
  • Entire system
#995653
Reply to reviews
I have to use Pearson's Mastering Biology for my course. I am trying to utilize the learning resources, but I am constantly met with "We're sorry, the page you want is unavailable." Then when I try to contact their technical support, they require my user ID and...
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I am trying to study and the access to the E-text is not available. I called the Support Phone and they do not have any idea what time it will be fixed and I'll be able to access my e-text. I have a lot of contents to study. This is not the first time I have problems...
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